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<blockquote data-quote="vantexan" data-source="post: 5817503" data-attributes="member: 24302"><p>For decades now customers who don't need it by 1030 or noon depending on the area pay Standard Overnight rates to have it by 1500 or 1630 depending on the area. About 75% of the U.S. population can get it by 1030 if I remember right. I think you underestimate how important that 1030 commit is for some. Once Standard Overnight was implemented the number of Priority Overnight pkgs dropped. But very often I found people waiting desperately at 0930 to get their pkg so they could very quickly leave. I remember a veterinarian clinic waiting for their pkgs in Abilene, KS, a noon commit, so that they could start operations and often were calling to request that I make a beeline for them at 1000 because they were in desperate need. And before you start smirking about a little town in KS I found similar situations in downtown Seattle and in Stamford, CT. Yes there are plenty of customers who don't get excited at all about you delivering them a letter at 0915. But very often the shipper the previous day was very anxiously asking for by 1030 service because it was an important bid that needed to be delivered by a certain time or something similar. </p><p></p><p>I'm sure you know the Ground side very well but Express is a different animal. And there's a reason that FedEx Express dominates the overnight delivery industry over UPS. The only way UPS will beat out FedEx in overnight delivery is if FedEx decides to move Priority in 1030 commit areas to noon. To jack up 1030 commit deliveries to First Overnight will absolutely send that business to UPS. UPS will have to revamp their operation to keep customers happy. Can't tell you how many times customers told me they tried UPS for the lower cost and it was worth it to them to pay the higher FedEx rate for the reliability. But paying First Overnight rates for 1030 instead of 0800? Not likely.</p></blockquote><p></p>
[QUOTE="vantexan, post: 5817503, member: 24302"] For decades now customers who don't need it by 1030 or noon depending on the area pay Standard Overnight rates to have it by 1500 or 1630 depending on the area. About 75% of the U.S. population can get it by 1030 if I remember right. I think you underestimate how important that 1030 commit is for some. Once Standard Overnight was implemented the number of Priority Overnight pkgs dropped. But very often I found people waiting desperately at 0930 to get their pkg so they could very quickly leave. I remember a veterinarian clinic waiting for their pkgs in Abilene, KS, a noon commit, so that they could start operations and often were calling to request that I make a beeline for them at 1000 because they were in desperate need. And before you start smirking about a little town in KS I found similar situations in downtown Seattle and in Stamford, CT. Yes there are plenty of customers who don't get excited at all about you delivering them a letter at 0915. But very often the shipper the previous day was very anxiously asking for by 1030 service because it was an important bid that needed to be delivered by a certain time or something similar. I'm sure you know the Ground side very well but Express is a different animal. And there's a reason that FedEx Express dominates the overnight delivery industry over UPS. The only way UPS will beat out FedEx in overnight delivery is if FedEx decides to move Priority in 1030 commit areas to noon. To jack up 1030 commit deliveries to First Overnight will absolutely send that business to UPS. UPS will have to revamp their operation to keep customers happy. Can't tell you how many times customers told me they tried UPS for the lower cost and it was worth it to them to pay the higher FedEx rate for the reliability. But paying First Overnight rates for 1030 instead of 0800? Not likely. [/QUOTE]
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