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Very Disappointing - !
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<blockquote data-quote="gimmeabreak" data-source="post: 663893"><p>not everyone in I.T. deals with centers and their issues...for example, there are I.T. groups that deal solely with Supply Chain Solutions groups. There are other groups that manage and maintain all the computer hardware used to run all the UPS systems. </p><p></p><p>ONCE AGAIN, I am trying to bring light to a problem that I fear many customers experience and that we "ALL" need to do a better job with.</p><p></p><p>And I am sure if I pulled a few strings I could get any number I wanted. However, do our customers have that same access? Or do they need to get routed to India to speak with customer service?</p><p></p><p>Typical behavior, blame the customer, say he's lying, and then when all else fails, pull out the TROLL card.</p></blockquote><p></p>
[QUOTE="gimmeabreak, post: 663893"] not everyone in I.T. deals with centers and their issues...for example, there are I.T. groups that deal solely with Supply Chain Solutions groups. There are other groups that manage and maintain all the computer hardware used to run all the UPS systems. ONCE AGAIN, I am trying to bring light to a problem that I fear many customers experience and that we "ALL" need to do a better job with. And I am sure if I pulled a few strings I could get any number I wanted. However, do our customers have that same access? Or do they need to get routed to India to speak with customer service? Typical behavior, blame the customer, say he's lying, and then when all else fails, pull out the TROLL card. [/QUOTE]
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