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Very Disappointing - !
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<blockquote data-quote="Dustyroads" data-source="post: 663956" data-attributes="member: 22610"><p>I think our completion rate of call tags is very high, gimme. I think it's actually a measured item in the operations. In our center, every day, we get a message on our diad from a guy I'll call Roy, asking us for the eta of every call tag we have that isn't complete by 2:30. He accounts for each of those on a log sheet. So, actually, our compliance rate is quite high. That is what caused me to wonder if the tag was ever actually dispatched. By pulling the driver's delivery records for that day, seeing if the tag was scanned in secquence, and if the scan was made at the delivery loacation or at another location would probably shed a lot of light on the matter. We have a lot of systems in place in our center, and I'm sure in others, to ensure that we have a high rate of compliance with call tags and return service tags. That is why I believe if you are sincere about dealing with this problem that you assert is pervasive in the system, then you should lodge the customer concern.</p></blockquote><p></p>
[QUOTE="Dustyroads, post: 663956, member: 22610"] I think our completion rate of call tags is very high, gimme. I think it's actually a measured item in the operations. In our center, every day, we get a message on our diad from a guy I'll call Roy, asking us for the eta of every call tag we have that isn't complete by 2:30. He accounts for each of those on a log sheet. So, actually, our compliance rate is quite high. That is what caused me to wonder if the tag was ever actually dispatched. By pulling the driver's delivery records for that day, seeing if the tag was scanned in secquence, and if the scan was made at the delivery loacation or at another location would probably shed a lot of light on the matter. We have a lot of systems in place in our center, and I'm sure in others, to ensure that we have a high rate of compliance with call tags and return service tags. That is why I believe if you are sincere about dealing with this problem that you assert is pervasive in the system, then you should lodge the customer concern. [/QUOTE]
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