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Very Disappointing - !
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<blockquote data-quote="Integrity" data-source="post: 665280" data-attributes="member: 26800"><p>Dear gimmeabreak,</p><p> </p><p>I agree with you. We all need to do a better job. Correct me if I am wrong but that seems to me to be the point of this discussion.</p><p> </p><p>I have noticed a tendency for UPS employees, management and hourly, to get defensive when being confronted with customer dissatisfaction. This prevailing attitude is of great harm to a people. It is arrogant and prideful. The Amercan way has always been that the customer is "always right". This attitude for service was, I'm sure, part of what made UPS what it once was. This doesn't mean that the customer is always right, what is important is the attitude of service and care that the statement represents.</p><p> </p><p>The lack of this attitude is rampant in the area of damage claims. It is common knowledge that UPS handles packages poorly, they are regularly and routinely thrown, dropped, kicked, crushed in the flow, and broken open and spilled. It is common place to see management at all levels walk through facilities completely ignoring this type of treatment. Often times we don't even bother to pick customer's property(overgoods) up, we step right over it. It often ends up in the trash. This all being said; the first response that I hear, and I hear this almost 100% of the time from management and hourlys(shame on us), is related to how the package was probably not package properly. </p><p>This calls for <span style="font-family: 'Times New Roman'"><span style="font-size: 22px">I </span></span>to give a big shout<strong> "gimmeabreak".</strong> </p><p> </p><p>In light of the truth as to how UPS treats packages, it is disgraceful that we even dispute a small % of the damage claims. I don't mean to mimimize your specific issue but I was trying to elaborate on what I thought your point was. Please forgive me if I misunderstood your point.</p><p> </p><p>Sincerely,</p><p> </p><p><span style="font-family: 'Times New Roman'"><span style="font-size: 22px">I</span></span></p></blockquote><p></p>
[QUOTE="Integrity, post: 665280, member: 26800"] Dear gimmeabreak, I agree with you. We all need to do a better job. Correct me if I am wrong but that seems to me to be the point of this discussion. I have noticed a tendency for UPS employees, management and hourly, to get defensive when being confronted with customer dissatisfaction. This prevailing attitude is of great harm to a people. It is arrogant and prideful. The Amercan way has always been that the customer is "always right". This attitude for service was, I'm sure, part of what made UPS what it once was. This doesn't mean that the customer is always right, what is important is the attitude of service and care that the statement represents. The lack of this attitude is rampant in the area of damage claims. It is common knowledge that UPS handles packages poorly, they are regularly and routinely thrown, dropped, kicked, crushed in the flow, and broken open and spilled. It is common place to see management at all levels walk through facilities completely ignoring this type of treatment. Often times we don't even bother to pick customer's property(overgoods) up, we step right over it. It often ends up in the trash. This all being said; the first response that I hear, and I hear this almost 100% of the time from management and hourlys(shame on us), is related to how the package was probably not package properly. This calls for [FONT=Times New Roman][SIZE=6]I [/SIZE][/FONT]to give a big shout[B] "gimmeabreak".[/B] In light of the truth as to how UPS treats packages, it is disgraceful that we even dispute a small % of the damage claims. I don't mean to mimimize your specific issue but I was trying to elaborate on what I thought your point was. Please forgive me if I misunderstood your point. Sincerely, [FONT=Times New Roman][SIZE=6]I[/SIZE][/FONT] [/QUOTE]
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