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Very Disappointing - !
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<blockquote data-quote="UPSAOT" data-source="post: 667659" data-attributes="member: 20474"><p>Just jumping in with a few points. I can see the OPs frustrations, and concerns for what customers have to go through. A friend of mine had a multiple shipment coming in. Two of the three packages were delivered, but when he tracked the third (on UPS.com) it also showed delivered, but he did not recieve it. He tried calling the 1-800 number (who are not UPS employees btw) and was told they would check into it. 2 days later, no answers. If I myself hadn't had access to our "<u>Internal Tracking System</u>", who knows if he would never have found out the package was misdelivered to another business. And if I hadn't had access to the center number, who knows how long he would have had to wait for this time-sensitive package.</p><p> </p><p>Not putting the blame anywhere, just pointing out how frustrating it can be for our customers. And the 1-800 number is not very helpful. When I worked in billing, we would sometimes have to call but not tell them we were UPS employees and they would give us info we KNEW was false. </p><p> </p><p>But with the new restructuring, maybe only the biggest customers will now get the help they need. If they are profitable customers that is. The rest can go somewhere else.</p></blockquote><p></p>
[QUOTE="UPSAOT, post: 667659, member: 20474"] Just jumping in with a few points. I can see the OPs frustrations, and concerns for what customers have to go through. A friend of mine had a multiple shipment coming in. Two of the three packages were delivered, but when he tracked the third (on UPS.com) it also showed delivered, but he did not recieve it. He tried calling the 1-800 number (who are not UPS employees btw) and was told they would check into it. 2 days later, no answers. If I myself hadn't had access to our "[U]Internal Tracking System[/U]", who knows if he would never have found out the package was misdelivered to another business. And if I hadn't had access to the center number, who knows how long he would have had to wait for this time-sensitive package. Not putting the blame anywhere, just pointing out how frustrating it can be for our customers. And the 1-800 number is not very helpful. When I worked in billing, we would sometimes have to call but not tell them we were UPS employees and they would give us info we KNEW was false. But with the new restructuring, maybe only the biggest customers will now get the help they need. If they are profitable customers that is. The rest can go somewhere else. [/QUOTE]
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