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Volume Loss?
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<blockquote data-quote="SmithBarney" data-source="post: 167068" data-attributes="member: 709"><p>Another Brief Example:</p><p></p><p>My sister worked for a small company that did about 750k in shipping</p><p>alot of NDA, and other far off places, but also alot to the US.</p><p></p><p>Regardless, she could hardly get her account rep on the phone, let alone</p><p>ever see the rep. Not to mention her drivers would change weekly or daily</p><p>depending on whatever(delivery times varied too) most of the time they would need to turn packages around that day, doesn't help when your deliveries show up after your pickup.</p><p></p><p>FedEx was so agressive they flew two guys a regional director and a rep to visit, they brought donuts, and basically treated her very nice.</p><p>Although while FedEx might not provide the "service" of UPS, they put their best foot forward, and tried.. UPS on the other hand did nothing to help her`</p></blockquote><p></p>
[QUOTE="SmithBarney, post: 167068, member: 709"] Another Brief Example: My sister worked for a small company that did about 750k in shipping alot of NDA, and other far off places, but also alot to the US. Regardless, she could hardly get her account rep on the phone, let alone ever see the rep. Not to mention her drivers would change weekly or daily depending on whatever(delivery times varied too) most of the time they would need to turn packages around that day, doesn't help when your deliveries show up after your pickup. FedEx was so agressive they flew two guys a regional director and a rep to visit, they brought donuts, and basically treated her very nice. Although while FedEx might not provide the "service" of UPS, they put their best foot forward, and tried.. UPS on the other hand did nothing to help her` [/QUOTE]
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