Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
FedEx Discussions
Volume this week
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="MassWineGuy" data-source="post: 4297324" data-attributes="member: 44554"><p>This is pretty much my belief. This customer, who I regard as generally fine and pleasant, has a 6 pm ready time and a 7 pm close. But it’s best to show up after 6:30. I’m sure they would have liked a 6:30 ready time and 7 close, but we don’t do 30 minute windows.</p><p></p><p>There are two big reasons why I dislike waiting. First, it all adds up and I might find myself scrambling to return to the building at a reasonable time. Second, I definitely don’t want to “train” customers into thinking “Oh, he’ll wait.”</p><p></p><p>Unless it’s an inexperienced on-call customer, ready time means ready. I’m clearly not in the wrong if the customer is irritated that I can’t wait when they’re not ready by the agreed upon time.</p></blockquote><p></p>
[QUOTE="MassWineGuy, post: 4297324, member: 44554"] This is pretty much my belief. This customer, who I regard as generally fine and pleasant, has a 6 pm ready time and a 7 pm close. But it’s best to show up after 6:30. I’m sure they would have liked a 6:30 ready time and 7 close, but we don’t do 30 minute windows. There are two big reasons why I dislike waiting. First, it all adds up and I might find myself scrambling to return to the building at a reasonable time. Second, I definitely don’t want to “train” customers into thinking “Oh, he’ll wait.” Unless it’s an inexperienced on-call customer, ready time means ready. I’m clearly not in the wrong if the customer is irritated that I can’t wait when they’re not ready by the agreed upon time. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
FedEx Discussions
Volume this week
Top