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Was I Wrong?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 340969" data-attributes="member: 12570"><p>It sounds to me from your post that you are either a cover driver or a fairly new driver who may not have his own route yet or perhaps this business does not get a lot of UPS deliveries but, for whatever reason, it sounds as though this may be the first time that you have had to interact with this customer. As such, you are not familiar with the pace with which they conduct their business, which obviously is not the same pace with which you conduct yours. I would agree with one of the replies in that I would be upset if a pkg guaranteed by 10:30 is not delivered until 4:00. I have several stops on my area that do not open until 11:00 or later and they will occasionally receive NDA pkgs, which another driver delivers. I ask that driver to attempt and then to leave the pkg at another stop so that I can P/U and reattempt or he will sheet as closed in the bldg to meet the commit and then I will deliver during their regular delivery and choose option A when the late prompt comes up. This is all coordinated with the on-car sup for his approval. The key to this is knowing your customers and what their preferences are.</p><p> </p><p>As for the question as to why the customer who opens his business after 10:30 would request NDA delivery, a lot of people are unaware of our different service levels and don't know about NDA SVR. I always try to educate customers at these businesses about this option, both as a cost-saving measure and to assure prompt delivery.</p><p> </p><p>I wouldn't be surpised if you had a concern, perhaps a hourly personnel, waiting for you when you got back to the center. I would be upset if the driver was too impatient to wait for me to write a check for a pkg that I had paid extra for to make sure I got it in 1 day. Now, don't get me wrong--these people clearly dragged their feet and I would be swearing at them in my head as I was waiting for them to write the check but I would have waited for the check as this is all part of the job. I would have then reviewed this delivery sequence in my head and tried to figure out what I could have done differently to make this go smoother in the future.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 340969, member: 12570"] It sounds to me from your post that you are either a cover driver or a fairly new driver who may not have his own route yet or perhaps this business does not get a lot of UPS deliveries but, for whatever reason, it sounds as though this may be the first time that you have had to interact with this customer. As such, you are not familiar with the pace with which they conduct their business, which obviously is not the same pace with which you conduct yours. I would agree with one of the replies in that I would be upset if a pkg guaranteed by 10:30 is not delivered until 4:00. I have several stops on my area that do not open until 11:00 or later and they will occasionally receive NDA pkgs, which another driver delivers. I ask that driver to attempt and then to leave the pkg at another stop so that I can P/U and reattempt or he will sheet as closed in the bldg to meet the commit and then I will deliver during their regular delivery and choose option A when the late prompt comes up. This is all coordinated with the on-car sup for his approval. The key to this is knowing your customers and what their preferences are. As for the question as to why the customer who opens his business after 10:30 would request NDA delivery, a lot of people are unaware of our different service levels and don't know about NDA SVR. I always try to educate customers at these businesses about this option, both as a cost-saving measure and to assure prompt delivery. I wouldn't be surpised if you had a concern, perhaps a hourly personnel, waiting for you when you got back to the center. I would be upset if the driver was too impatient to wait for me to write a check for a pkg that I had paid extra for to make sure I got it in 1 day. Now, don't get me wrong--these people clearly dragged their feet and I would be swearing at them in my head as I was waiting for them to write the check but I would have waited for the check as this is all part of the job. I would have then reviewed this delivery sequence in my head and tried to figure out what I could have done differently to make this go smoother in the future. [/QUOTE]
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