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Was I Wrong?
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<blockquote data-quote="Jack4343" data-source="post: 341027" data-attributes="member: 7328"><p>I would've been a bit mad at you also. You waited until the customer had the checkbook in hand ready to write you the check before you left. It probably would've only taken her 30 seconds to write the check and the stop would've been over. I understand that you already waited 5 minutes. I've been in that situation before and eventually you reach what I call the point of no return where you've been there so long that you might as well wait to avoid having to bring the box back the next day and begin the waiting process again. I would've told the customer that "I've really got to go and can't wait for long so please hurry" when the man said that his wife would write the check. By you waiting til the lady was ready to write the check, you really were giving the customer the finger for making you wait so long. The delivery was practically almost finished and you walked out. I know it stinks dealing with slow people and CODs but we are alotted extra time for them (not enough though) and you know going in to that customer's business that it will take awhile. Of course it's ok to get on to the customer a bit after you've completed the delivery and tell them that you can't wait like that every time and to please be ready next time and be nice about it with a smile across your face. It's been said many times on here...all we sell is service. It's true. DHL, Fed Ex, UPS...all do the same things. The only thing we can do to make ourselves different is provide the best service we can. I think about that every day I start my route.</p></blockquote><p></p>
[QUOTE="Jack4343, post: 341027, member: 7328"] I would've been a bit mad at you also. You waited until the customer had the checkbook in hand ready to write you the check before you left. It probably would've only taken her 30 seconds to write the check and the stop would've been over. I understand that you already waited 5 minutes. I've been in that situation before and eventually you reach what I call the point of no return where you've been there so long that you might as well wait to avoid having to bring the box back the next day and begin the waiting process again. I would've told the customer that "I've really got to go and can't wait for long so please hurry" when the man said that his wife would write the check. By you waiting til the lady was ready to write the check, you really were giving the customer the finger for making you wait so long. The delivery was practically almost finished and you walked out. I know it stinks dealing with slow people and CODs but we are alotted extra time for them (not enough though) and you know going in to that customer's business that it will take awhile. Of course it's ok to get on to the customer a bit after you've completed the delivery and tell them that you can't wait like that every time and to please be ready next time and be nice about it with a smile across your face. It's been said many times on here...all we sell is service. It's true. DHL, Fed Ex, UPS...all do the same things. The only thing we can do to make ourselves different is provide the best service we can. I think about that every day I start my route. [/QUOTE]
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