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Was I Wrong?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 341191" data-attributes="member: 12570"><p>Yeah, I do. It's called customer service. I also do address corrections on the road, calling customers to verify or confirm an incomplete address and will normally retry COD send agains in the PM if I have time and the customers asks that I do so. The address corrections tend to upset my center manager as they really should go through ECS but I hate send agains and he is young and will get over it. I will also go back to pickup stops if they ask me to and let my OMS know if I am available to help other drivers.</p><p> </p><p>As for the award, it is amazing how far a simple "thank you" from a customer can go.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 341191, member: 12570"] Yeah, I do. It's called customer service. I also do address corrections on the road, calling customers to verify or confirm an incomplete address and will normally retry COD send agains in the PM if I have time and the customers asks that I do so. The address corrections tend to upset my center manager as they really should go through ECS but I hate send agains and he is young and will get over it. I will also go back to pickup stops if they ask me to and let my OMS know if I am available to help other drivers. As for the award, it is amazing how far a simple "thank you" from a customer can go. [/QUOTE]
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