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Was I Wrong?
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<blockquote data-quote="old levi&#039;s" data-source="post: 341251" data-attributes="member: 4508"><p>I would have made the first attempt in order to satisfy the commit time, but then between 11 and 12 I would have called them and explained why I had to make an attempt before their opening time. Then because it was a NDA and <u>live animals</u> I would have asked if this was a package that they needed asap or would later in the day be ok. This shows your concern for the customer amd a willingness to work with them. If they tell me they need the package asap we could arrange a meet or I would break trace at the earliest opportunity and deliver the package. No amount of advertising dollars can buy the goodwill that a driver can develop over time with his/her customers.</p></blockquote><p></p>
[QUOTE="old levi's, post: 341251, member: 4508"] I would have made the first attempt in order to satisfy the commit time, but then between 11 and 12 I would have called them and explained why I had to make an attempt before their opening time. Then because it was a NDA and [U]live animals[/U] I would have asked if this was a package that they needed asap or would later in the day be ok. This shows your concern for the customer amd a willingness to work with them. If they tell me they need the package asap we could arrange a meet or I would break trace at the earliest opportunity and deliver the package. No amount of advertising dollars can buy the goodwill that a driver can develop over time with his/her customers. [/QUOTE]
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