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<blockquote data-quote="sano" data-source="post: 314712" data-attributes="member: 8689"><p>No, I am not trying to say you are a car salesman. That was just the first example I thought of that could illustrate sending a customer to the competition. I am not trying to be critical, I am actually trying to understand how UPS works. Coming from a small business background we constantly asked ourselves, how can I make the company I work for more profitable? I think in a small business setting we look at the customer as our boss and the source of our paycheck, so the thought of sending a customer to the competition freaks me out. On the other hand, in a small business if I did not feel we were the best value (not price) for our customer, I had some power to influence the necessary changes to make our company the best value.</p><p>Respectfully,</p></blockquote><p></p>
[QUOTE="sano, post: 314712, member: 8689"] No, I am not trying to say you are a car salesman. That was just the first example I thought of that could illustrate sending a customer to the competition. I am not trying to be critical, I am actually trying to understand how UPS works. Coming from a small business background we constantly asked ourselves, how can I make the company I work for more profitable? I think in a small business setting we look at the customer as our boss and the source of our paycheck, so the thought of sending a customer to the competition freaks me out. On the other hand, in a small business if I did not feel we were the best value (not price) for our customer, I had some power to influence the necessary changes to make our company the best value. Respectfully, [/QUOTE]
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