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We do $100K/year with UPS, but we can't get our invoices mailed to us.
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<blockquote data-quote="FlexPVC" data-source="post: 581268" data-attributes="member: 24386"><p>Okay, for us, there are 3 situations. </p><p> </p><p> </p><p> </p><p>1. Just total gross errors on the items/boxes. They are not even close to anything. I have seen boxes we sent that we buy from Uline, 24x18x5 show up on an invoice at 74x9x20 or something like that. I imagined it was some sort of laser scanner, but there are pkgs together, not one. That's my only explanation for that; other then just total incompetence. </p><p> </p><p> </p><p> </p><p>2. We do have a couple of items that are right on the border. The problem is that sometimes when the machine makes them, they are 4" under the limit and sometimes they are right at the limit. Sometimes due to handling they get crushed or bend and now have a piece sticking out. Also they are not in a box. I have no problem paying the $7.50 "no box" or "over 30" on the 2nd side" fee, but the $45 oversize charge is crazy. </p><p> </p><p> </p><p> </p><p>3. There is also the situation where we send something long and thin. It's 60" long x 5" x 5". But the item is not an I-beam, it has some flex so it bends and I've seen things like 60" x 15" x 5". Because the item is now in a "banana shaped." I do not think we should be charged oversize in such a situation.</p><p> </p><p> </p><p>So far, our only solution has been to stop selling those items. I don't like it, but I can't sell something that I make $30 profit on and then get hit with a $45 FEE from UPS. I'm better if I just don't sell it. So we have pulled those items from the site, or we only sell them in pkgs of 5 and send via truck (LTL). That actually works okay for the customer that needs a lot (the cost for shipping per item goes from $75 via UPS to $25 via LTL), but we lose those customers that can't use 5 items, and only need one. <img src="/community/styles/default/xenforo/smilies/FeltTip/sad-little.png" class="smilie" loading="lazy" alt=":sad-little:" title="Sad Little :sad-little:" data-shortname=":sad-little:" /></p></blockquote><p></p>
[QUOTE="FlexPVC, post: 581268, member: 24386"] Okay, for us, there are 3 situations. 1. Just total gross errors on the items/boxes. They are not even close to anything. I have seen boxes we sent that we buy from Uline, 24x18x5 show up on an invoice at 74x9x20 or something like that. I imagined it was some sort of laser scanner, but there are pkgs together, not one. That's my only explanation for that; other then just total incompetence. 2. We do have a couple of items that are right on the border. The problem is that sometimes when the machine makes them, they are 4" under the limit and sometimes they are right at the limit. Sometimes due to handling they get crushed or bend and now have a piece sticking out. Also they are not in a box. I have no problem paying the $7.50 "no box" or "over 30" on the 2nd side" fee, but the $45 oversize charge is crazy. 3. There is also the situation where we send something long and thin. It's 60" long x 5" x 5". But the item is not an I-beam, it has some flex so it bends and I've seen things like 60" x 15" x 5". Because the item is now in a "banana shaped." I do not think we should be charged oversize in such a situation. So far, our only solution has been to stop selling those items. I don't like it, but I can't sell something that I make $30 profit on and then get hit with a $45 FEE from UPS. I'm better if I just don't sell it. So we have pulled those items from the site, or we only sell them in pkgs of 5 and send via truck (LTL). That actually works okay for the customer that needs a lot (the cost for shipping per item goes from $75 via UPS to $25 via LTL), but we lose those customers that can't use 5 items, and only need one. :sad-little: [/QUOTE]
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We do $100K/year with UPS, but we can't get our invoices mailed to us.
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