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Brown Cafe UPS Forum
UPS Discussions
We do $100K/year with UPS, but we can't get our invoices mailed to us.
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<blockquote data-quote="upssalesguy" data-source="post: 582976" data-attributes="member: 19599"><p>danny, all i can say is when human are invloved, mistakes will happen. When there are no humans involved, mistakes will happen. you dont have to always see the ugly. some customers do abuse our system and put 1 pound for every package- who is to say they should get away with it? we do need to make a profit.</p><p> </p><p>As far as the lawyers, I have no idea what you are talking about. you get a flat rate on letters (no weight limit) as long as you are using UPS packaging. maybe they were using their own envelopes...that wont get the letter rate. letter rate only good on air products.</p><p> </p><p>so...mistakes will happen. once you understand that, they can be fixed. see my post above. this is a new service.</p></blockquote><p></p>
[QUOTE="upssalesguy, post: 582976, member: 19599"] danny, all i can say is when human are invloved, mistakes will happen. When there are no humans involved, mistakes will happen. you dont have to always see the ugly. some customers do abuse our system and put 1 pound for every package- who is to say they should get away with it? we do need to make a profit. As far as the lawyers, I have no idea what you are talking about. you get a flat rate on letters (no weight limit) as long as you are using UPS packaging. maybe they were using their own envelopes...that wont get the letter rate. letter rate only good on air products. so...mistakes will happen. once you understand that, they can be fixed. see my post above. this is a new service. [/QUOTE]
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Brown Cafe UPS Forum
UPS Discussions
We do $100K/year with UPS, but we can't get our invoices mailed to us.
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