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What came first, disgruntled hourly’s or management?
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<blockquote data-quote="sortaisle" data-source="post: 497230" data-attributes="member: 17605"><p>Yes it's a giant cluster, and yes it is largely to do with answering to the shareholders. When I first started, my part time supervisors used to walk around the building with a box that had a shoe print on it looking for the guy who stepped on it. When we went public, the supervisors were standing on the boxes pushing the flow down the chute to make things go faster. The upper management are making the numbers all but impossible for our middle and lower management to achieve. So to make the numbers work, they do what looks to be in our mind the most ridiculous decisions in history. They don't make decisions based off of what makes the customers happy, but what makes the numbers work. There might be other reasons why they do this, but in the end, it's just to make the numbers work. UPS is a great organization, don't get me wrong, they do things that other shipping companies only dream of. But they are on a slippery slope and have got to figure out how they're going to be solvent in the future. I'm sorry, but we're a customer based business and the customers must come first not the numbers. The numbers should be dictated by customer satisfaction not the numbers dictating when the customers get their stuff so some shareholders are happy with our numbers. It's the one giant flaw in an otherwise rocking company.</p></blockquote><p></p>
[QUOTE="sortaisle, post: 497230, member: 17605"] Yes it's a giant cluster, and yes it is largely to do with answering to the shareholders. When I first started, my part time supervisors used to walk around the building with a box that had a shoe print on it looking for the guy who stepped on it. When we went public, the supervisors were standing on the boxes pushing the flow down the chute to make things go faster. The upper management are making the numbers all but impossible for our middle and lower management to achieve. So to make the numbers work, they do what looks to be in our mind the most ridiculous decisions in history. They don't make decisions based off of what makes the customers happy, but what makes the numbers work. There might be other reasons why they do this, but in the end, it's just to make the numbers work. UPS is a great organization, don't get me wrong, they do things that other shipping companies only dream of. But they are on a slippery slope and have got to figure out how they're going to be solvent in the future. I'm sorry, but we're a customer based business and the customers must come first not the numbers. The numbers should be dictated by customer satisfaction not the numbers dictating when the customers get their stuff so some shareholders are happy with our numbers. It's the one giant flaw in an otherwise rocking company. [/QUOTE]
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What came first, disgruntled hourly’s or management?
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