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what do we have to hide here?
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<blockquote data-quote="pretzel_man" data-source="post: 773927" data-attributes="member: 927"><p>First, you should watch the video. It explains some. I had a chance to speak with her one day (I don't remember if it was this year or last year)</p><p> </p><p>Here is my recollection and it may be flawed:</p><p> </p><p>She said that there are three people that monitor social media. I believe they did so part time (this matches what she said on the video.</p><p> </p><p>They use software that tracks conversations. If you look at the video she alludes to this. Many vendors sell this. I have seen examples of some of them.</p><p> </p><p>They try to tell you (close to real time) what people are saying about you and if its positive or negative.</p><p> </p><p>She said that if they see something that needs clarification, they may post as a representative of UPS.</p><p> </p><p>One more thing.... She also told me something that I found good. On UPSers.com, there are places with links that say "submit feedback". This is a way to communicate back on topics. She is a proponent of that. You cannot do it anonymously. </p><p> </p><p>If you go to the social media guidelines on UPSers.Com, you can submit feedback on that. So far 36 people have done so. At least half seem to be negative on the topic. </p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 773927, member: 927"] First, you should watch the video. It explains some. I had a chance to speak with her one day (I don't remember if it was this year or last year) Here is my recollection and it may be flawed: She said that there are three people that monitor social media. I believe they did so part time (this matches what she said on the video. They use software that tracks conversations. If you look at the video she alludes to this. Many vendors sell this. I have seen examples of some of them. They try to tell you (close to real time) what people are saying about you and if its positive or negative. She said that if they see something that needs clarification, they may post as a representative of UPS. One more thing.... She also told me something that I found good. On UPSers.com, there are places with links that say "submit feedback". This is a way to communicate back on topics. She is a proponent of that. You cannot do it anonymously. If you go to the social media guidelines on UPSers.Com, you can submit feedback on that. So far 36 people have done so. At least half seem to be negative on the topic. P-Man [/QUOTE]
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