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UPS Subsidiaries
UPS Freight = TForce Freight
What happened to this company?
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<blockquote data-quote="Spunkeymonkey" data-source="post: 918959" data-attributes="member: 37265"><p>This company is broken. Operations is in shambles and performing worse than when rebranding took place in June of 2006. The official on time delivery is 96%. So we admit to 4% service failure but there is a catch or catches. That number does not include all freight picked up after 5:00, appointments, residential, freight not on 4x4 skids, head loads, volume shipments and other various exceptions made on a per mini-hub/hub basis. Ay of those shipments made late are not included in the on time figure. At the same time rural delivery areas have been expanded and are not included in that number. If we really tracked all shipments the on time delivery percentage would be much lower and it would not shock me to know it was in the 80's. Pickups are missed every day at every service center and reported as customer requests for next day pickup instead of missed pickups. None of this is a shock to management in Richmond or Atlanta. It is the fraud of UPS. To admit there is a problem means fixing the problem. To fix it means we need more man power and that is not going to happen. The goal is here to cut cost at the expense of customers. This has become status quo. Honor and integrity is only a lip service ideal at UPS. It is more important to charge for fees we never actually performed the service on rather than do what we promise. We are Saia Motor Freight with uglier equipment and better pay.</p></blockquote><p></p>
[QUOTE="Spunkeymonkey, post: 918959, member: 37265"] This company is broken. Operations is in shambles and performing worse than when rebranding took place in June of 2006. The official on time delivery is 96%. So we admit to 4% service failure but there is a catch or catches. That number does not include all freight picked up after 5:00, appointments, residential, freight not on 4x4 skids, head loads, volume shipments and other various exceptions made on a per mini-hub/hub basis. Ay of those shipments made late are not included in the on time figure. At the same time rural delivery areas have been expanded and are not included in that number. If we really tracked all shipments the on time delivery percentage would be much lower and it would not shock me to know it was in the 80's. Pickups are missed every day at every service center and reported as customer requests for next day pickup instead of missed pickups. None of this is a shock to management in Richmond or Atlanta. It is the fraud of UPS. To admit there is a problem means fixing the problem. To fix it means we need more man power and that is not going to happen. The goal is here to cut cost at the expense of customers. This has become status quo. Honor and integrity is only a lip service ideal at UPS. It is more important to charge for fees we never actually performed the service on rather than do what we promise. We are Saia Motor Freight with uglier equipment and better pay. [/QUOTE]
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UPS Freight = TForce Freight
What happened to this company?
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