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What is a Fedex UPW Supervisor / Line Agent?
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<blockquote data-quote="Sum Guy" data-source="post: 1717394" data-attributes="member: 58985"><p>About a week ago I was dealing with a US Customs issue regarding a package we were sending from Canada to USA. An FCC radiation declaration form was being asked for. Even though two paper copies of this form is always sent with our shipments, even though we fax the form to fedex fax numbers we've been given in the past AT THE TIME the package is picked up from us, for some reason we can never insure that this radiation form is ever seamlessly integrated into the shipping process such that it is never asked for while the shipment is in transit. If anyone here knows how we can integrate this form into the on-line shipping process such that it is always available to the relavent inspector / agent without our further intervention, please tell me.</p><p></p><p>So I called Fedex and spoke with an agent (on Sunday) and was told to email the radiation declaration. On monday, the shipment was still being held. I called again, spoke with another agent, who saw in the records that I had spoken with fedex the day before, but there were no details (such as sending the form to the upw fedex address). When I told him what I was told to do, he checked with a supervisor for a few minutes and came back to say that he'd never heard of the "upw" fedex email address before, and gave me another address to send the form to. The package was released later that day and delivered without further incident.</p><p></p><p>I was curious about the UPW @ fedex email address so I googled it and found that it had been mentioned only a handful of times in the past by people receiving packages in the US in the past few years. I also found what looked like resumes posted online (only 1 or 2 of them) by people who mentioned that they worked as "UPW" supervisors or "line agents". </p><p></p><p>So because I am always interested in understanding how to fix these paperwork issues when I ship products from Canada to USA, and trying to understand how to pro-actively get certain documents into "the system" before they're asked of me, I wanted to know more about this UPW division or department and why even within Fedex there is uncertainty about it's existance - to the extent that one agent told me about upw @ fedex.com and another agent doesn't know what that address is or that it even exists.</p></blockquote><p></p>
[QUOTE="Sum Guy, post: 1717394, member: 58985"] About a week ago I was dealing with a US Customs issue regarding a package we were sending from Canada to USA. An FCC radiation declaration form was being asked for. Even though two paper copies of this form is always sent with our shipments, even though we fax the form to fedex fax numbers we've been given in the past AT THE TIME the package is picked up from us, for some reason we can never insure that this radiation form is ever seamlessly integrated into the shipping process such that it is never asked for while the shipment is in transit. If anyone here knows how we can integrate this form into the on-line shipping process such that it is always available to the relavent inspector / agent without our further intervention, please tell me. So I called Fedex and spoke with an agent (on Sunday) and was told to email the radiation declaration. On monday, the shipment was still being held. I called again, spoke with another agent, who saw in the records that I had spoken with fedex the day before, but there were no details (such as sending the form to the upw fedex address). When I told him what I was told to do, he checked with a supervisor for a few minutes and came back to say that he'd never heard of the "upw" fedex email address before, and gave me another address to send the form to. The package was released later that day and delivered without further incident. I was curious about the UPW @ fedex email address so I googled it and found that it had been mentioned only a handful of times in the past by people receiving packages in the US in the past few years. I also found what looked like resumes posted online (only 1 or 2 of them) by people who mentioned that they worked as "UPW" supervisors or "line agents". So because I am always interested in understanding how to fix these paperwork issues when I ship products from Canada to USA, and trying to understand how to pro-actively get certain documents into "the system" before they're asked of me, I wanted to know more about this UPW division or department and why even within Fedex there is uncertainty about it's existance - to the extent that one agent told me about upw @ fedex.com and another agent doesn't know what that address is or that it even exists. [/QUOTE]
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