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What the heck......
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<blockquote data-quote="Brownnblue" data-source="post: 239864" data-attributes="member: 1941"><p>Geez, where do I begin???!!!???</p><p> </p><p>Anytime I hear the "If you don't like your job as a UPS driver, then quit" line, I look down and see an imaginary subtitle that says this translation: "I do not know how to respond to your complaint, whether it be valid or invalid. I have neither the people skills nor the managerial wherewithal to deal with any type of interpersonal dynamic such as this. If I use this simple quit your job rhetoric, perhaps I can strike a basic nerve with said employee and end the conversation abruptly."</p><p> </p><p>Sometimes dealing with my teenage son is difficult. SHOULD I JUST QUIT?</p><p> </p><p>Sometimes dealing with my first grader is difficult. SHOULD I JUST QUIT?</p><p> </p><p>Sometimes dealing with the ups & downs of the game of life is difficult. SHOULD I JUST QUIT?</p><p> </p><p>Here is a statement that might be extremely difficult for you grasp, given the difference in our positions at UPS; if I quit my job at UPS and went on to something else, UPS would lose a very good employee. They would lose an employee who just this week:</p><p>1) received his award for 14 years safe driving</p><p>2) turned in a positive tracer from a driver who was covering for me while I was on vacation</p><p>3) received no complaints </p><p>4) treated all customers with the dignity & respect they deserve, despite being grossly over dispatched every day</p><p> </p><p>I believe that someone in this thread mentioned this point already, but it bears repeating. If you are showing either a potential customer or an established customer the same attitude that you are showing your co-workers at UPS, it is no wonder that they are going to the competition. As for looking around at the PCM and trying to pick out drivers who I would not want to deliver my package, I would be glad to take this challenge. We do some pretty extraordinary things on a daily basis.</p><p> </p><p>And UPSgrunt was RIGHT ON with his customer quotes about our BD reps. I would like to also add "I couldn't get an answer to my question from my rep, I had to wait for my driver to help me."</p><p> </p><p>Instead of being on this personal quest to weed out the "baaaaaad drivers", how about sitting down and listening so we could be on the same page and have a work force more powerful then our competition could ever envision. Yeah, you might have to go back to people skill school, but it would be worth it.</p><p> </p><p>And to UK Guy</p><p>SCOTLAND 5 LITHUANIA 0</p><p>Steven Pressley for the hat trick.</p><p>You heard it hear first!!!!!</p></blockquote><p></p>
[QUOTE="Brownnblue, post: 239864, member: 1941"] Geez, where do I begin???!!!??? Anytime I hear the "If you don't like your job as a UPS driver, then quit" line, I look down and see an imaginary subtitle that says this translation: "I do not know how to respond to your complaint, whether it be valid or invalid. I have neither the people skills nor the managerial wherewithal to deal with any type of interpersonal dynamic such as this. If I use this simple quit your job rhetoric, perhaps I can strike a basic nerve with said employee and end the conversation abruptly." Sometimes dealing with my teenage son is difficult. SHOULD I JUST QUIT? Sometimes dealing with my first grader is difficult. SHOULD I JUST QUIT? Sometimes dealing with the ups & downs of the game of life is difficult. SHOULD I JUST QUIT? Here is a statement that might be extremely difficult for you grasp, given the difference in our positions at UPS; if I quit my job at UPS and went on to something else, UPS would lose a very good employee. They would lose an employee who just this week: 1) received his award for 14 years safe driving 2) turned in a positive tracer from a driver who was covering for me while I was on vacation 3) received no complaints 4) treated all customers with the dignity & respect they deserve, despite being grossly over dispatched every day I believe that someone in this thread mentioned this point already, but it bears repeating. If you are showing either a potential customer or an established customer the same attitude that you are showing your co-workers at UPS, it is no wonder that they are going to the competition. As for looking around at the PCM and trying to pick out drivers who I would not want to deliver my package, I would be glad to take this challenge. We do some pretty extraordinary things on a daily basis. And UPSgrunt was RIGHT ON with his customer quotes about our BD reps. I would like to also add "I couldn't get an answer to my question from my rep, I had to wait for my driver to help me." Instead of being on this personal quest to weed out the "baaaaaad drivers", how about sitting down and listening so we could be on the same page and have a work force more powerful then our competition could ever envision. Yeah, you might have to go back to people skill school, but it would be worth it. And to UK Guy SCOTLAND 5 LITHUANIA 0 Steven Pressley for the hat trick. You heard it hear first!!!!! [/QUOTE]
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