Is this forum just for some of the drivers to complain. There are specific users who only complain. If you hate your job and UPS so much, PLEASE QUIT. Everyone has a tough job, there are no green pastures at UPS. I imagine that if the attitude I see displayed here is what you are showing our customers, it's no wonder that our competition has it easy. I'm in BD and have done all the different jobs at UPS before moving into BD. We lose customers for all different types of reasons like price but the reason most customers leave UPS is poor service and damages. I remember when it was unheard of for a customer to complain about their driver, now I hear these complaints on a daily and weekly basis. I honestly believe that 90% of our service providers are the best in the industry but it only takes a customer to interatct with one driver with a bad attitude and poor work ethic to sink all the work and good will put out by the handful that don't care. All the good drivers take a look at your next PCM, there are that handful that you probably wouldn't want handling your shipments. Overall, I commend those who put their best foot forward everyday. There are bad apples in all our departments, BD, management, drivers, loaders, etc. We just need to get these people out of UPS.