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<blockquote data-quote="DontThrowPackages" data-source="post: 1288823" data-attributes="member: 42215"><p>Customer comes up to the truck with cash payment LTR. Taking the time to send a msg over the Dads unit to find out the total price, the customer,only having cash, is .25 short.Don't worry about the quarter and don't worry your letter will get their tomorrow. "But that's all I have. I don't have the quarter". Don't worry, I've got one. " You don't have to do that.....you guys are the best......thank you some much.......thank you thank you thank you".</p><p> Yes, almost 20 years ago, that happen but the feelings we had about the company to do something like that are over now. Even though it was only .25 cents, that interaction with that particular customer was a purple promise moment for him. Doing things like this stopped around the same time all the take aways started happening.</p></blockquote><p></p>
[QUOTE="DontThrowPackages, post: 1288823, member: 42215"] Customer comes up to the truck with cash payment LTR. Taking the time to send a msg over the Dads unit to find out the total price, the customer,only having cash, is .25 short.Don't worry about the quarter and don't worry your letter will get their tomorrow. "But that's all I have. I don't have the quarter". Don't worry, I've got one. " You don't have to do that.....you guys are the best......thank you some much.......thank you thank you thank you". Yes, almost 20 years ago, that happen but the feelings we had about the company to do something like that are over now. Even though it was only .25 cents, that interaction with that particular customer was a purple promise moment for him. Doing things like this stopped around the same time all the take aways started happening. [/QUOTE]
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