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<blockquote data-quote="MrFedEx" data-source="post: 1289259" data-attributes="member: 12508"><p>Yep. Those were the kind of interactions that made Federal Express different and special. Someday I'll post some of the customer service "above and beyond" from way way back then, compared to the almost nothing I'll do now. Think customers notice? You bet they do. I do nothing beyond that for which I am compensated, which means I drive the truck to the stop, dump the package, and drive away. I'm not paid enough to actually "interact" with a customer. They slow me down and hurt SPH.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1289259, member: 12508"] Yep. Those were the kind of interactions that made Federal Express different and special. Someday I'll post some of the customer service "above and beyond" from way way back then, compared to the almost nothing I'll do now. Think customers notice? You bet they do. I do nothing beyond that for which I am compensated, which means I drive the truck to the stop, dump the package, and drive away. I'm not paid enough to actually "interact" with a customer. They slow me down and hurt SPH. [/QUOTE]
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