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<blockquote data-quote="MrFedEx" data-source="post: 1289498" data-attributes="member: 12508"><p>Yep. Why do anything that will net FedEx additional revenue because you know it will never find it's way to you, right? I actively do everything possible to cost FedEx money, like turning away new business and providing minimal customer service. People absolutely are willing to pay more to receive a superior product or service. Not everyone wants to drive a Yugo, so some will pay extra for the BMW. Same thing for the demanding customer who doesn't want to deal with excuses and screw-ups. They'll pay a few bucks more if someone can do it right. FedEx Express is now a Yugo that Fred S wants to sell as a Beemer. It doesn't take long to realize you're not getting what you paid for with Express.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1289498, member: 12508"] Yep. Why do anything that will net FedEx additional revenue because you know it will never find it's way to you, right? I actively do everything possible to cost FedEx money, like turning away new business and providing minimal customer service. People absolutely are willing to pay more to receive a superior product or service. Not everyone wants to drive a Yugo, so some will pay extra for the BMW. Same thing for the demanding customer who doesn't want to deal with excuses and screw-ups. They'll pay a few bucks more if someone can do it right. FedEx Express is now a Yugo that Fred S wants to sell as a Beemer. It doesn't take long to realize you're not getting what you paid for with Express. [/QUOTE]
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