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What's the best way to let my driver's management know he's awesome?
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<blockquote data-quote="The Other Side" data-source="post: 1688554" data-attributes="member: 17969"><p>Your driver goes out of his way, because thats the nature of the UPS driver. The drivers are the last line of concerned employees still trying to provide "service" to the customers.</p><p></p><p>The company as a whole, on the other hand, is eliminating service and making it harder to satisfy customers on deliveries. </p><p></p><p>The only recognition that is really required, is to acknowledge your driver, appreciate that he is "going out of his way" to provide you with service that really no longer exists at the delivery level. Make sure "he/she" knows that you appreciate the effort and energy he/she puts forth to make your delivery experience better.</p><p></p><p></p><p>You have to understand, we as drivers only get a small fraction of sections to make each delivery, and now we even less time to find a package in the truck, which has been reduced to 18 seconds.</p><p></p><p>All this considered, the only ears that need to be commended would be that of your driver.</p><p></p><p>Anything else and you are talking to face without ears. The supervision of UPS could care less about compliments despite its surface acceptance. </p><p></p><p>TOS.</p></blockquote><p></p>
[QUOTE="The Other Side, post: 1688554, member: 17969"] Your driver goes out of his way, because thats the nature of the UPS driver. The drivers are the last line of concerned employees still trying to provide "service" to the customers. The company as a whole, on the other hand, is eliminating service and making it harder to satisfy customers on deliveries. The only recognition that is really required, is to acknowledge your driver, appreciate that he is "going out of his way" to provide you with service that really no longer exists at the delivery level. Make sure "he/she" knows that you appreciate the effort and energy he/she puts forth to make your delivery experience better. You have to understand, we as drivers only get a small fraction of sections to make each delivery, and now we even less time to find a package in the truck, which has been reduced to 18 seconds. All this considered, the only ears that need to be commended would be that of your driver. Anything else and you are talking to face without ears. The supervision of UPS could care less about compliments despite its surface acceptance. TOS. [/QUOTE]
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What's the best way to let my driver's management know he's awesome?
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