I've been a lurker here for many years, and it's interesting to learn about the various challenges faced by drivers (particularly the local "package car" drivers, though I'm sure feeder drivers probably have their own stressful parts of the job too). First, a little background about my situation. I'm a residential customer, but because I telecommute full time, and do the vast majority of my shopping on Amazon.com, I receive deliveries at least two or three days a week (and some weeks I get deliveries every day - Amazon uses a local courier for Sunday deliveries). I live in a highly populated area, a suburb just a couple miles north of Chicago, serviced by the UPS Northbrook, IL center - at least that's the place listed when packages are "out for delivery"). When I am able to specify a carrier, I always choose UPS (for reasons I'll explain in a minute). My employer knows that I prefer UPS, so that's how they ship things to me. At one point, Amazon seemed to use UPS almost exclusively. However recently, I think within the last 9 months or a year, Amazon started using a variety of delivery services (UPS, Fedex Express & Ground, USPS, and others, like one called A1 International). I'm not sure why they did this. My suspicion is that (in addition to cost) they choose based on which distribution center the order ships from, and which day delivery is scheduled. I am slowly trying to figure out when to order, and what delivery speed I want, so that the majority of my stuff from them ends up being delivered by UPS. My reason for preferring UPS is because my route driver is outstanding. I have a sign on my front door that asks for all deliveries to be made to my side door, because it's much easier for me to open that door. While some of the other services occasionally respect the instructions and deliver where I ask, it is only the UPS driver who consistently delivers to the side door. Also, he always places the package(s) where they can be grabbed simply by opening the door and reaching outside. This is very helpful since often I don't dress fully or put on shoes when I'm home working. The other delivery guys make me have to get fully dressed, put on shoes, and in the worst cases walk around to the other door, which really sucks when it's raining or snowing. For some reason (policy?) the postal service says they will only deliver where the mailbox is located. I've lost a few packages they have "delivered". As you might imagine, the USPS is at the very bottom of my preferred delivery service list. It's tolerable if they lose a letter from Grandma, but not my $50 computer accessory. So, after that long-winded set up, here's my question to all you UPS'ers. What's the best way to communicate my extreme satisfaction with my driver's job performance to his supervisor(s) and/or center manager? Ideally I would like to do it in a written form, since that's something tangible that can be passed around (up the chain?) to be sure the right people know this guy is doing a great job. Second, do written compliments like that carry any weight with the bosses, and do they generate any kind of positive recognition? Not knowing the UPS culture, I'm not sure if things like this are of any benefit. For what it's worth, I have personally told the driver how much I appreciate his work also. Thanks for any insight you can provide, and I apologize for being so verbose.