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What's The Right Way To Complain?
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<blockquote data-quote="Jimbo" data-source="post: 254132" data-attributes="member: 12133"><p><strong>BigBrownSanta:</strong> How would I know to open the door if he doesn't knock? <img src="/community/styles/default/xenforo/smilies/group1/confused1.gif" class="smilie" loading="lazy" alt=":confused:" title="Confused :confused:" data-shortname=":confused:" />1</p><p> </p><p>If he would just leave the packages on the doorstep that would be GREAT too!</p><p>These packages do not require a signature, and then I wouldn't care if he knocked or rang the bell; I'd have my packages! <img src="/community/styles/default/xenforo/smilies/group1/thumbup1.gif" class="smilie" loading="lazy" alt=":thumbup1:" title="Thumbup1 :thumbup1:" data-shortname=":thumbup1:" /></p><p>The doorbell works just fine and I was even able to demonstrate that to the UPS rep while I was on the phone by ringing it, and he admitted that even he could hear it, while over the phone and while I was outside. I think either old people or someone that was hard of hearing used to live here because that is the loudest doorbell I have ever had.</p><p> </p><p>The last "InfoNotice" I received from Friday has the signature portion on the back scribbled out by the driver and the "signature required" portion circled, but I confirmed with the sender that they almost never send with a signature required - and these two packages specifically did not need a signature to be delivered. <strong>That one act right there tells me that I'm on his ***** list.</strong></p><p> </p><p>Finally, there is no management office here to leave anything with them, but the place is gate guarded, and according to the customer service person at UPS I spoke with that gives the driver a lot of latitude on deciding on whether to leave a package on the doorstep. Besides, the crime rate here on Coronado Island is almost non-existent, so in this area that's usually not a realistic concern.</p><p> </p><p>I think I'm wasting my time here dealing with the driver and the CSR directly and I was curious as to whom I should escalate this too.</p><p>I have never filed a claim or complained to UPS for any reason about anything before this.</p><p> </p><p>Why does he do this?</p><p>I think it's just faster for him, especially on my end of the complex, to just slap a Infonotice on the door and keep going. That way he doesn't have to drag the packages from his truck (where he usually parks it) to the far end of the complex. When I complained that pissed him off and now he's just not going to deliver anything to me other than yellow stickies.</p><p>That's my theory.</p></blockquote><p></p>
[QUOTE="Jimbo, post: 254132, member: 12133"] [B]BigBrownSanta:[/B] How would I know to open the door if he doesn't knock? :confused1 If he would just leave the packages on the doorstep that would be GREAT too! These packages do not require a signature, and then I wouldn't care if he knocked or rang the bell; I'd have my packages! :thumbup1: The doorbell works just fine and I was even able to demonstrate that to the UPS rep while I was on the phone by ringing it, and he admitted that even he could hear it, while over the phone and while I was outside. I think either old people or someone that was hard of hearing used to live here because that is the loudest doorbell I have ever had. The last "InfoNotice" I received from Friday has the signature portion on the back scribbled out by the driver and the "signature required" portion circled, but I confirmed with the sender that they almost never send with a signature required - and these two packages specifically did not need a signature to be delivered. [B]That one act right there tells me that I'm on his ***** list.[/B] Finally, there is no management office here to leave anything with them, but the place is gate guarded, and according to the customer service person at UPS I spoke with that gives the driver a lot of latitude on deciding on whether to leave a package on the doorstep. Besides, the crime rate here on Coronado Island is almost non-existent, so in this area that's usually not a realistic concern. I think I'm wasting my time here dealing with the driver and the CSR directly and I was curious as to whom I should escalate this too. I have never filed a claim or complained to UPS for any reason about anything before this. Why does he do this? I think it's just faster for him, especially on my end of the complex, to just slap a Infonotice on the door and keep going. That way he doesn't have to drag the packages from his truck (where he usually parks it) to the far end of the complex. When I complained that pissed him off and now he's just not going to deliver anything to me other than yellow stickies. That's my theory. [/QUOTE]
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