If I have a UPS delivery driver that absolutely refuses to knock or ring my doorbell when I receive a package, what can I do about it?
So far this has happened three times in a row and the only times when I have had packages actually delivered to my home was when he had a fill-in driver.
The rest of the time I receive one of those yellow/orange "InfoNotice" that UPS "attempted" delivery stuck to my door.
This is especially irritating when I'm 10' on the other side of the door and had he knocked or rang I could have easily have heard him and answered the door, but I do admire his ninja-like skills in avoiding detection.
The first time this happened I was able to run after him and catch him at his truck before he left my complex and I asked him why he did that and he claimed he knocked and rang the doorbell "a bunch of times".
I told him I was on the other side of that door and had he knocked or rang the bell I would have heard him.
I figured he would have gotten the message after that, but no, he didn't.
The next time it happened, I couldn't catch him but I did call the local UPS distribution center and asked the customer relations person to please ask him not to do that anymore.
It just happened again.![Mad :mad: :mad:](/community/styles/default/xenforo/smilies/group1/mad.gif)
The third time was this Friday.
So, at this point I can only conclude that this is intentional, and I'm wasting my time dealing with customer service operators at the Chula Vista facility and that I need to escalate this thing so I don't have to drive twenty miles in each direction to get a UPS packages.
So, what's the best way to handle this?
Does UPS just blow off all customer complaints unless there is ironclad photographic evidence or do I stand a chance of actually receiving a UPS delivery at my door like I'm supposed to?
Thanks!
So far this has happened three times in a row and the only times when I have had packages actually delivered to my home was when he had a fill-in driver.
The rest of the time I receive one of those yellow/orange "InfoNotice" that UPS "attempted" delivery stuck to my door.
This is especially irritating when I'm 10' on the other side of the door and had he knocked or rang I could have easily have heard him and answered the door, but I do admire his ninja-like skills in avoiding detection.
The first time this happened I was able to run after him and catch him at his truck before he left my complex and I asked him why he did that and he claimed he knocked and rang the doorbell "a bunch of times".
I told him I was on the other side of that door and had he knocked or rang the bell I would have heard him.
I figured he would have gotten the message after that, but no, he didn't.
The next time it happened, I couldn't catch him but I did call the local UPS distribution center and asked the customer relations person to please ask him not to do that anymore.
It just happened again.
![Mad :mad: :mad:](/community/styles/default/xenforo/smilies/group1/mad.gif)
The third time was this Friday.
So, at this point I can only conclude that this is intentional, and I'm wasting my time dealing with customer service operators at the Chula Vista facility and that I need to escalate this thing so I don't have to drive twenty miles in each direction to get a UPS packages.
So, what's the best way to handle this?
Does UPS just blow off all customer complaints unless there is ironclad photographic evidence or do I stand a chance of actually receiving a UPS delivery at my door like I'm supposed to?
Thanks!