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What's The Right Way To Complain?
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<blockquote data-quote="Jimbo" data-source="post: 254401" data-attributes="member: 12133"><p>In digging deeper and reading the comments here <strong>there is no other explanation that fits ALL of the parameters.</strong> That is the part you seem to be willfully ignoring.</p><p>Please explain why he would leave an "InfoNotice", with a scribbled out signature area on a package that does not even require a signature.</p><p>If he just wanted to cover his ass, why not let me sign the back of it and he can leave it and be absolved from ANY liability.</p><p>Why didn't he do that?</p><p> </p><p>Should I be deliriously happy to drive 20 miles out and 20 miles back, twice so far, for something that he simply could have rang my doorbell, handed me the parcel and been done with?</p><p>Once is bad luck, twice is an unfortunate coincidence, but three times is a pattern.</p><p>In short, I'm PAYING for a service that I am not getting and that driver is getting paid for a job he is not doing.</p><p>Please tell me how that can be a good thing.</p><p> </p><p>From this comment, and your first comment (that to me made no sense), you seem to have the attitude that the driver is always right and the customer is always crazy. I wanted to actually get some feedback from real UPS drivers before I pulled the trigger on the complaint process. I thought that just maybe there was something I was not understanding.</p><p>If that makes me wrong in your mind then so-be-it.</p></blockquote><p></p>
[QUOTE="Jimbo, post: 254401, member: 12133"] In digging deeper and reading the comments here [B]there is no other explanation that fits ALL of the parameters.[/B] That is the part you seem to be willfully ignoring. Please explain why he would leave an "InfoNotice", with a scribbled out signature area on a package that does not even require a signature. If he just wanted to cover his ass, why not let me sign the back of it and he can leave it and be absolved from ANY liability. Why didn't he do that? Should I be deliriously happy to drive 20 miles out and 20 miles back, twice so far, for something that he simply could have rang my doorbell, handed me the parcel and been done with? Once is bad luck, twice is an unfortunate coincidence, but three times is a pattern. In short, I'm PAYING for a service that I am not getting and that driver is getting paid for a job he is not doing. Please tell me how that can be a good thing. From this comment, and your first comment (that to me made no sense), you seem to have the attitude that the driver is always right and the customer is always crazy. I wanted to actually get some feedback from real UPS drivers before I pulled the trigger on the complaint process. I thought that just maybe there was something I was not understanding. If that makes me wrong in your mind then so-be-it. [/QUOTE]
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