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When Did the Decline Start?
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<blockquote data-quote="728ups" data-source="post: 4749600" data-attributes="member: 33372"><p>IMO things started going downhill in my building with the implementation of EDD. Before this I ran my route the same way everyday, The load never changed and was in the same part of the truck each and every day. Start time was 08:15 and we were out of the building by 8:20 My customers could set their watches by me. After EDD Metrics became the most important thing to chase. Preload was started at late as possible, instead of loading 3 trucks loading four to five became the norm.Our start time was changed in increments to 9:15 now. Instead of Quality Loads Pieces per Hour became the MOST important metric. Routes started being cut and it became the norm to never have the same area two days in a row. Service has taken a back seat since EDD has been implemented and the idea of quality service is never coming back.</p></blockquote><p></p>
[QUOTE="728ups, post: 4749600, member: 33372"] IMO things started going downhill in my building with the implementation of EDD. Before this I ran my route the same way everyday, The load never changed and was in the same part of the truck each and every day. Start time was 08:15 and we were out of the building by 8:20 My customers could set their watches by me. After EDD Metrics became the most important thing to chase. Preload was started at late as possible, instead of loading 3 trucks loading four to five became the norm.Our start time was changed in increments to 9:15 now. Instead of Quality Loads Pieces per Hour became the MOST important metric. Routes started being cut and it became the norm to never have the same area two days in a row. Service has taken a back seat since EDD has been implemented and the idea of quality service is never coming back. [/QUOTE]
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When Did the Decline Start?
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