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When do you stop complete?
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<blockquote data-quote="dannyboy" data-source="post: 678821" data-attributes="member: 484"><p>the methods are there for a framework or guideline. there will be times and deliveries where the actual scanning and signature has to change a bit due to customer needs.</p><p> </p><p>if the customer is available as you arrive, the reason to get signature first is that he/she might be called away, making you wait for the return, or having to chase him down.</p><p> </p><p>most of the time, i was faster than the customer, and was sheeting the packages as they answered the door. i would finish the scans, and hand it to the customer.</p><p>at no time did i wait to hit stop complete though, it was done as soon as i clarified the signature.</p><p></p><p>now, as far as you not thinking like this, i never did either. but there are a few bad apples that really screw up trust for the rest of us. kinda like the few managers you can really trust, have what they have worked on their while life, ruined within a few minutes by someone that is not honest.</p><p> </p><p>following a driver like this is very tough time wise, as i have had to scan packages, show each one in the board to the customer, and hit stop complete in front of the customer, then the next day, bring a hard copy back to the customer the next day.</p><p> </p><p>it sucks.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 678821, member: 484"] the methods are there for a framework or guideline. there will be times and deliveries where the actual scanning and signature has to change a bit due to customer needs. if the customer is available as you arrive, the reason to get signature first is that he/she might be called away, making you wait for the return, or having to chase him down. most of the time, i was faster than the customer, and was sheeting the packages as they answered the door. i would finish the scans, and hand it to the customer. at no time did i wait to hit stop complete though, it was done as soon as i clarified the signature. now, as far as you not thinking like this, i never did either. but there are a few bad apples that really screw up trust for the rest of us. kinda like the few managers you can really trust, have what they have worked on their while life, ruined within a few minutes by someone that is not honest. following a driver like this is very tough time wise, as i have had to scan packages, show each one in the board to the customer, and hit stop complete in front of the customer, then the next day, bring a hard copy back to the customer the next day. it sucks. d [/QUOTE]
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When do you stop complete?
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