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Why didn't you dr the basic package?
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<blockquote data-quote="Bubblehead" data-source="post: 719903" data-attributes="member: 14176"><p>Not sure if you guys realize, or agree, but the premise of a basic package is not that the customer paid to have it delivered on the first attempt.</p><p>The premise is that we only have to spend one attempt to service it.</p><p>The customer therefore receives a reduced rate verses a traditional service package.</p><p>My understanding is that the basic package should therefore not be treated as a send again, even when a suitable DR location cannot be achieved.</p><p>In these instances where a "good" DR is not available, the DIAD prompts us when we hit the nondelivery soft key "if not delivered because of <strong>driver</strong> <strong>discretion</strong>, indicate final delivery on notice and place package in will call".</p><p>I don't see this service level as a viable excuse to DR a package in a questionable location.</p><p>It's convenient to say that we don't get paid to think.</p><p>It's realistic to know that we get disciplined when we don't.</p><p>Got to believe that we are paid well enough to use a little common sense.</p></blockquote><p></p>
[QUOTE="Bubblehead, post: 719903, member: 14176"] Not sure if you guys realize, or agree, but the premise of a basic package is not that the customer paid to have it delivered on the first attempt. The premise is that we only have to spend one attempt to service it. The customer therefore receives a reduced rate verses a traditional service package. My understanding is that the basic package should therefore not be treated as a send again, even when a suitable DR location cannot be achieved. In these instances where a "good" DR is not available, the DIAD prompts us when we hit the nondelivery soft key "if not delivered because of [B]driver[/B] [B]discretion[/B], indicate final delivery on notice and place package in will call". I don't see this service level as a viable excuse to DR a package in a questionable location. It's convenient to say that we don't get paid to think. It's realistic to know that we get disciplined when we don't. Got to believe that we are paid well enough to use a little common sense. [/QUOTE]
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Why didn't you dr the basic package?
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