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Why didn't you dr the basic package?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 720158" data-attributes="member: 12570"><p>I bet that if you polled our shippers regarding Basic that 9 out of 10 would not have a clue that we are being told not to use the same care that we do with packages that a higher level of service. The same goes for this new Smart pickup. How many Smart accounts know that if they do not process a package by a certain time that the driver will receive an ODS saying that their pickup is cancelled for that day? We had a case in my center where the driver received this ODS yet the shipper called the bldg to ask why the driver hadn't stopped by for the pickup--turns out they processed a package after the cutoff. The driver of course went back and took care of the customer.</p><p> </p><p>We can discuss this all day but the bottom line is we still have to take care of the customer, whether they paid full price or not and, to me, DRing a package outside the door of a closed business where anybody and his brother can take it is not taking care of the customer.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 720158, member: 12570"] I bet that if you polled our shippers regarding Basic that 9 out of 10 would not have a clue that we are being told not to use the same care that we do with packages that a higher level of service. The same goes for this new Smart pickup. How many Smart accounts know that if they do not process a package by a certain time that the driver will receive an ODS saying that their pickup is cancelled for that day? We had a case in my center where the driver received this ODS yet the shipper called the bldg to ask why the driver hadn't stopped by for the pickup--turns out they processed a package after the cutoff. The driver of course went back and took care of the customer. We can discuss this all day but the bottom line is we still have to take care of the customer, whether they paid full price or not and, to me, DRing a package outside the door of a closed business where anybody and his brother can take it is not taking care of the customer. [/QUOTE]
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Why didn't you dr the basic package?
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