Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Why didn't you dr the basic package?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 721032" data-attributes="member: 12570"><p>We will keep more customers if we continue to take care of them. </p><p> </p><p>Let me give you just one example. I have an eye doctor on my area who does not like for me to indirect his packages for any reason. He gives me a note whenever he goes on vacation listing the days that he will not be there and asks that we put his pkgs on hold. How do you think he would feel if he were to show up his first day back from vacation to find Basic packages sitting by his door? He would be pissed and would be on the phone calling the 1-800# and I wouldn't blame him for doing so.</p><p> </p><p>It is not a matter of us being smarter than the customer--it is a matter of us taking care of that customer. Who knows, maybe he will tell a patient, who will then tell two more people, and so on...</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 721032, member: 12570"] We will keep more customers if we continue to take care of them. Let me give you just one example. I have an eye doctor on my area who does not like for me to indirect his packages for any reason. He gives me a note whenever he goes on vacation listing the days that he will not be there and asks that we put his pkgs on hold. How do you think he would feel if he were to show up his first day back from vacation to find Basic packages sitting by his door? He would be pissed and would be on the phone calling the 1-800# and I wouldn't blame him for doing so. It is not a matter of us being smarter than the customer--it is a matter of us taking care of that customer. Who knows, maybe he will tell a patient, who will then tell two more people, and so on... [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Why didn't you dr the basic package?
Top