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Why do we fail to follow proper driver release methods?
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<blockquote data-quote="The Blackadder" data-source="post: 905057" data-attributes="member: 29984"><p>A few years back we had a trailer load, sat over the weekend and boy did it rain that weekend. Well the trailer had a nice little hole in it and by monday morning it was like a swiming pool inside.</p><p></p><p>Now what the center manager did next was the funny part to me, did he call up feeders and tell them to stop using trailers with holes in them, NOPE!</p><p></p><p>He started screaming at 1st the guys in the trailers wading though water to unload the packages, then he went after the preload sup. for the problem. This to me is a UPS today in a nutshell, what happened was not the fault of anyone in our building, but the blame for all those damages was put on our building.</p><p></p><p>The preload sup, gets yelled at, the center manager gets a bunch of BS from the DM. Now I assume at some point someone was giving feeders an earful too, I would hope.</p><p>But when you start yelling at people who have nothing to do with the problem at hand other then they are trying to clean it up, it just shows everyone around that you have no clue. </p><p></p><p>Another problem is UPS last I heard charges whoever reports the damaged package with the damaged package, this leads building to just pushing damages along until they get to there end point and must be reported, up to and including loading known damages on the PC and then having the driver bring it in at night.\\</p><p></p><p>Doing the right thing at UPS just seems to long ago, I have said it before customer service died years ago at UPS, his brother common sense has also past away.</p><p></p><p>Have a happy and safe Thanksgiving all.</p></blockquote><p></p>
[QUOTE="The Blackadder, post: 905057, member: 29984"] A few years back we had a trailer load, sat over the weekend and boy did it rain that weekend. Well the trailer had a nice little hole in it and by monday morning it was like a swiming pool inside. Now what the center manager did next was the funny part to me, did he call up feeders and tell them to stop using trailers with holes in them, NOPE! He started screaming at 1st the guys in the trailers wading though water to unload the packages, then he went after the preload sup. for the problem. This to me is a UPS today in a nutshell, what happened was not the fault of anyone in our building, but the blame for all those damages was put on our building. The preload sup, gets yelled at, the center manager gets a bunch of BS from the DM. Now I assume at some point someone was giving feeders an earful too, I would hope. But when you start yelling at people who have nothing to do with the problem at hand other then they are trying to clean it up, it just shows everyone around that you have no clue. Another problem is UPS last I heard charges whoever reports the damaged package with the damaged package, this leads building to just pushing damages along until they get to there end point and must be reported, up to and including loading known damages on the PC and then having the driver bring it in at night.\\ Doing the right thing at UPS just seems to long ago, I have said it before customer service died years ago at UPS, his brother common sense has also past away. Have a happy and safe Thanksgiving all. [/QUOTE]
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Why do we fail to follow proper driver release methods?
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