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Why in the world did we have a ERI Survey this year
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<blockquote data-quote="tieguy" data-source="post: 56299"><p>interesting thread. It shows how the management and hourly perspective is so different on the ERI survey. </p><p> </p><p>1)Folks the ERI is on the management teams QPR which means it affects their ratings. </p><p> </p><p>2) The biggest fear management has is that you will rate them negatively on the issues they cannot control. Danny my guess is that they are afraid you will not be objective and therefore automatically give them all negative answers. </p><p> </p><p>3) Hopefully your management team will act on some issues on the survery. I think an honest answer would be that they did fix something in the last year. If you're looking for a fix on PAS , ED or the number of drivers your center team is allowed to work than you're probably going to be dissapointed. When you sit down to take the survey at least give your management team the chance to explain what areas of the survey they tried to improve. We usually sit down and do a mini-review with each driver where we tell them what we specifically tried to improve in the last year. If you agree with what they tell you then try to give them the appropriate credit on the survey. What I often find out is that the drivers sometimes forget some of the things we did during the year or may have been on vacation. </p><p> </p><p>4) If you're pissed about PAS or your dispatch or one particular management person you think is an idiot than the comments section is definitely the place to vent. Believe me those comments are read by all managers and above in the district.</p></blockquote><p></p>
[QUOTE="tieguy, post: 56299"] interesting thread. It shows how the management and hourly perspective is so different on the ERI survey. 1)Folks the ERI is on the management teams QPR which means it affects their ratings. 2) The biggest fear management has is that you will rate them negatively on the issues they cannot control. Danny my guess is that they are afraid you will not be objective and therefore automatically give them all negative answers. 3) Hopefully your management team will act on some issues on the survery. I think an honest answer would be that they did fix something in the last year. If you're looking for a fix on PAS , ED or the number of drivers your center team is allowed to work than you're probably going to be dissapointed. When you sit down to take the survey at least give your management team the chance to explain what areas of the survey they tried to improve. We usually sit down and do a mini-review with each driver where we tell them what we specifically tried to improve in the last year. If you agree with what they tell you then try to give them the appropriate credit on the survey. What I often find out is that the drivers sometimes forget some of the things we did during the year or may have been on vacation. 4) If you're pissed about PAS or your dispatch or one particular management person you think is an idiot than the comments section is definitely the place to vent. Believe me those comments are read by all managers and above in the district. [/QUOTE]
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Why in the world did we have a ERI Survey this year
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