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Why in the world did we have a ERI Survey this year
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<blockquote data-quote="pd109" data-source="post: 56306"><p>Think about it,has there EVER been a year that you felt that things had improved? Me neither.But every year ,they ask us to do it,and they tell us that the issues are beind addressed. </p><p>I hate how Jim Caseys dream has become a corporate nightmare of red tape.In an effort to constantly increase production,they have made the drivers job next to impossible as far as making the customer happy goes.I really believe that if all the account execs and supervisors would all brown up and help us overdispatched drivers,then the lack of missed deliveries,and service failures,would drop dramatically.Its fine to go out and get 10 new major accounts in a week and get a bonus and a promotion,but they lose them within a few months because they are too busy celebrating to notice that the promises they made to the customer are not being fulfilled.I personanly have given up.On the ERI it asks if you have any comments to add,why bother,they`ll be off to a nice lunch meeting and maybe a round of golf while we`re out there getting killed and expected to do everything. </p><p>Does the ERI have any merit? </p><p>I strongly disagree...there I got that off my chest</p></blockquote><p></p>
[QUOTE="pd109, post: 56306"] Think about it,has there EVER been a year that you felt that things had improved? Me neither.But every year ,they ask us to do it,and they tell us that the issues are beind addressed. I hate how Jim Caseys dream has become a corporate nightmare of red tape.In an effort to constantly increase production,they have made the drivers job next to impossible as far as making the customer happy goes.I really believe that if all the account execs and supervisors would all brown up and help us overdispatched drivers,then the lack of missed deliveries,and service failures,would drop dramatically.Its fine to go out and get 10 new major accounts in a week and get a bonus and a promotion,but they lose them within a few months because they are too busy celebrating to notice that the promises they made to the customer are not being fulfilled.I personanly have given up.On the ERI it asks if you have any comments to add,why bother,they`ll be off to a nice lunch meeting and maybe a round of golf while we`re out there getting killed and expected to do everything. Does the ERI have any merit? I strongly disagree...there I got that off my chest [/QUOTE]
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Why in the world did we have a ERI Survey this year
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