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UPS Subsidiaries
UPS Freight = TForce Freight
Why is our freight already dropping off?
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<blockquote data-quote="Spunkeymonkey" data-source="post: 878453" data-attributes="member: 37265"><p>UPS Freight is the same pig with a new dress. Operationally the company is performing worse than they did 5 years ago. On time performance is down and that is after factoring in the numerous exceptions they build in to add days of service to certain types of freight. Line haul is flat out broken. The company has grown but the hubs are all the same size. Their solution is to make more mini hubs which cannot perform in the time permitted hence the numerous exceptions to transit times. There is a catch, the customer has no idea if these exceptions. They are just internal excuses to lighten the load. Everyone knows the system is broke at freight. None of this matters as we are not about customer service. They have out sourced some of customer service to India. Think about the last 5 years. When is the last time they preached customer service? The customer is only mentioned as a necessary evil that is a source of accessorial charges. Charges that are suspect at best in most cases. When you cannot deliver on time, charge fraudulent fees, tear up the freight and not live up to your promises then how can you grow? The tightest ship in the shipping business is about to hit a iceberg. The captain needs to wake his ass up and step up to the helm. This ship is never too big to go down. What happened to YRC could easily happen here. A healthy portion of upper management came from the sinking ship that is YRC and uses those same customer hostile tactics here that tore the hole in that ship. Sometimes I wonder if it is ignorance or apathy that runs through managements veins. In the end they don't know and don't give a damn. They just are hanging on until retirement. Prepare for more stupidity because all of them a few more years to go before retirement. The only hope for immediate change and it exists as a real possibility is that Atlanta cans all freight management in Richmond. The GO and most departments are duplicates of what Atlanta already has in place. The same lack of leadership from the Mid Atlantic Mafia cannot continue if this company is to compete now and in the future. The growth we have experienced is simply based on the hard work of the employees leveraging UPS relationships. Management and their lack of leadership has already destroyed many of those relationships. No different than the old Overnite days. Remember same pig different dress.</p></blockquote><p></p>
[QUOTE="Spunkeymonkey, post: 878453, member: 37265"] UPS Freight is the same pig with a new dress. Operationally the company is performing worse than they did 5 years ago. On time performance is down and that is after factoring in the numerous exceptions they build in to add days of service to certain types of freight. Line haul is flat out broken. The company has grown but the hubs are all the same size. Their solution is to make more mini hubs which cannot perform in the time permitted hence the numerous exceptions to transit times. There is a catch, the customer has no idea if these exceptions. They are just internal excuses to lighten the load. Everyone knows the system is broke at freight. None of this matters as we are not about customer service. They have out sourced some of customer service to India. Think about the last 5 years. When is the last time they preached customer service? The customer is only mentioned as a necessary evil that is a source of accessorial charges. Charges that are suspect at best in most cases. When you cannot deliver on time, charge fraudulent fees, tear up the freight and not live up to your promises then how can you grow? The tightest ship in the shipping business is about to hit a iceberg. The captain needs to wake his ass up and step up to the helm. This ship is never too big to go down. What happened to YRC could easily happen here. A healthy portion of upper management came from the sinking ship that is YRC and uses those same customer hostile tactics here that tore the hole in that ship. Sometimes I wonder if it is ignorance or apathy that runs through managements veins. In the end they don't know and don't give a damn. They just are hanging on until retirement. Prepare for more stupidity because all of them a few more years to go before retirement. The only hope for immediate change and it exists as a real possibility is that Atlanta cans all freight management in Richmond. The GO and most departments are duplicates of what Atlanta already has in place. The same lack of leadership from the Mid Atlantic Mafia cannot continue if this company is to compete now and in the future. The growth we have experienced is simply based on the hard work of the employees leveraging UPS relationships. Management and their lack of leadership has already destroyed many of those relationships. No different than the old Overnite days. Remember same pig different dress. [/QUOTE]
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Why is our freight already dropping off?
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