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Will Supervisors be needed in the future?
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<blockquote data-quote="pretzel_man" data-source="post: 823154" data-attributes="member: 927"><p>I was waiting for this one. Someone else posted something similar.</p><p> </p><p>Yes, statistically our service is the best in history. It is measured per the service guide with a "no excuses" measurement.</p><p> </p><p>So, a commercial customer that get a delivery sometimes at 11, sometimes at 2, sometimes before close is measured as meeting service. I don't know if there any any special measurement for commercial customers (they should be on the AM side of the trace)</p><p> </p><p>This is why you see more and more special service times.... They become part of contracts.</p><p> </p><p>I agree that the customer may not get the service they would like or the service you (or I) want to give. But its the service that is paid for.</p><p> </p><p>This is a hard pill, but you must answer this question....</p><p> </p><p>Who will pay for the service you want to provide? </p><p> </p><p>The shipper? - They already think we are too expensive and want to pay less</p><p>The shareowner? - They have seen no growth in 10 years</p><p>Management? - People here already gloat over the poor management compensation</p><p>Hourlies? - Who here is standing up to recieve less</p><p> </p><p>So, objectively our service levels are the highest in history measured electronically on every package. By the date and time promised.</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 823154, member: 927"] I was waiting for this one. Someone else posted something similar. Yes, statistically our service is the best in history. It is measured per the service guide with a "no excuses" measurement. So, a commercial customer that get a delivery sometimes at 11, sometimes at 2, sometimes before close is measured as meeting service. I don't know if there any any special measurement for commercial customers (they should be on the AM side of the trace) This is why you see more and more special service times.... They become part of contracts. I agree that the customer may not get the service they would like or the service you (or I) want to give. But its the service that is paid for. This is a hard pill, but you must answer this question.... Who will pay for the service you want to provide? The shipper? - They already think we are too expensive and want to pay less The shareowner? - They have seen no growth in 10 years Management? - People here already gloat over the poor management compensation Hourlies? - Who here is standing up to recieve less So, objectively our service levels are the highest in history measured electronically on every package. By the date and time promised. [/QUOTE]
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Will Supervisors be needed in the future?
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