Whither
Scofflaw
My guess is he probably never got trained on properly delivering apartments to begin with. I have a similar bulk business stop, and found out that I should technically be using the "dup com" function in the prerecord screen if I'm not attempting the physical addresses first years after I started delivering there. But that would require me to scan each address individually, prerecord them, and then do the dup com. For this particular stop that doesn't work very well. I have asked three different on roads about it, and they all have told me just to keep doing it the way I have been. I basically scan a package addressed to the actual delivery location. Then I scan all the packages that go there, regardless of the address on the package. It shows in tracking that the packages were delivered to a different address, but I've only had to do two follow ups as a result of that. They scan everything that comes in, and I just have them look up the package, see that they received it, and they sign the follow up accordingly. @Whither could probably do the same thing without issue, but should probably ask a sup first.
This is exactly how the sup trained me to sheet these apt stops. DIAD goes bananas. It sounds like my situation and method is basically the same as yours, except of course my stops are resis. I have to use prerecord at these stops simply to double check that I've found and scanned all the packages for each address. This is the first I've heard about the "dup stop" function. But you're saying that you don't dup stop this bulk business stop after all?