Can somebody take a look at this and help me if you can?

Discussion in 'UPS Discussions' started by Sungsik Choi, Nov 20, 2014.

Thread Status:
Not open for further replies.
  1. Sungsik Choi

    Sungsik Choi New Member

    I just could not talk to any UPS reps about this for the past 7-8 days and they seemed to know nothing about their system and nobody is willing to help me.

    We have 67 cartons coming from HK. It is bluetooth speakers and we have certificate/License from Bluetooth Association.

    They packages arrived Ontario CA and custom was cleared. and suddenly I see "Your package has been delayed due to a Government regulatory agency hold."

    It has been more than a week and still could not talk to anybody about this delay.
    and suddenly I see one package actually did not leave HK and it arrived yesterday. After the last package arrived, the status changed from hold to Warehouse Scan (Held in Warehouse) for all 67 cartons. Talked to UPS international shipping team and they told me it is very possible to put "Your package has been delayed due to a Government regulatory agency hold." if one or more packages are missing. and it seems like all 67 packages are in Ontario, they still hold them for no reason. The hardest part is just nobody is telling me anything about delay. We call ups 4-5 times a day and every reps is telling me the different story...

    Here is the screen shot of one package. All 67 packages show similar tracking history even though they are all different a little bit.

    Ontario, CA, United States11/19/201412:09 A.M.Warehouse Scan
    Ontario, CA, United States11/12/20141:18 A.M.Your package has been delayed due to a Government regulatory agency hold.
    11/12/201412:47 A.M.Warehouse Scan
    Ontario, CA, United States11/11/201411:14 P.M.Import Scan
    11/11/20149:03 P.M.Arrival Scan
    Anchorage, AK, United States11/11/20143:23 P.M.Departure Scan
    11/11/20144:09 P.M.The package is awaiting clearing agency review. / Your package was released by the clearing agency.
    11/11/20144:03 P.M.The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
    Anchorage, AK, United States11/11/20141:29 P.M.Arrival Scan
    11/11/20148:06 A.M.The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
    Chek Lap Kok, Hong Kong11/11/20149:31 P.M.Departure Scan
    Kwai Chung, Hong Kong11/11/20149:00 P.M.Departure Scan
    Kwai Chung, Hong Kong11/10/20146:52 P.M.Origin Scan
    Hong Kong11/03/20141:15 A.M.Order Processed: Ready for UPS

    --
    Questions are
    1. Is there anybody I can talk to UPS ontario directly and find out what is gong on? It seems like the government is not holding it for inspection.
    2. If I need to call UPS again, is there any specific department I need to talk to in order to get at least what is going on?

    I have been a really good customer of UPS for over 10 years and I can not get any help from UPS.

    Thanks for your time and help and look forward to hearing any suggestions or advice.
     
  2. bleedinbrown58

    bleedinbrown58 ahhh....the mouth breathers

    We're not customs...we can't help you. We just work here.
     
  3. cheryl

    cheryl I started this. Staff Member

    Your best options are to actually talk to UPS and there are several ways to do this:

    1-800-PICK-UPS

    https://mobile.twitter.com/ups

    https://www.facebook.com/ups

    https://www.ups.com/upsemail/input?loc=en_US

    This website is not affiliated with UPS so you will get a range of opinions on a range of topics but no one will be able to take action on your packages to help you.

    Read more: http://www.browncafe.com/community/...o-know-something-about-their-packages.354421/

    Have you tried tweeting them including @ups in your message?
     
  4. Sungsik Choi

    Sungsik Choi New Member

    I understand.. but this seems like it is not custom related. Maybe just system errors or something.
    so just wanted to know if there is any special group of people at UPS who can answer a little more details. Or any contact UPS Ontario California. Thanks
     
Thread Status:
Not open for further replies.