Alright, lets cut the crap.
First off, why do you think most UPS drivers drive trucks, instead of performing brain or heart surgery, teach school, practice law, or other professions that require additional education?
While I know we have drs and lawyers and school teachers and others with photographic memories that do drive our trucks, the majority are not gifted scholars. Mind you, they are smart.
I am one of those. I am a visual person. I can not tell you verbally how to spell a word, but I can write it down for you all day long. Just a learning issue I have had to deal with all my life. BUt you compensate.
I agree with UPS in that the drivers need to know the concept of what is being taught. But being able to recite it verbatim does not accomplish one thing. I can name several UPS employees that can do it verbatim, and within the hour will be violating half, and walking on a moving conveyor belt to boot. But they can spout off exactly what UPS wants to hear.
So yes, if you know what the concept is that UPS is trying to teach that should be good enough. To expect 100% perfect regurgitation verbatim serves no purpose except to make the auditor's job a little easier.
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