There's at least one place I order from which states this on its website (emphasis mine--and yes, I know 'except' should be 'accept'--the mistake is theirs, I'm cutting and pasting this directly from their site):
Damaged Goods
We do our utmost to ensure your product is packed and delivered safe and sound. On occasion the contents have been abused without signs of distress on the box (dropping, crushing, thrown or kicked). Open the box in front of the courier before signing. If the product looks like it has leaked or damages have resulted from shipping, do not except it! Return the item in its original box so we can assess the problem and put an insurance claim through. We will give you a replacement or your money back promptly. Call, fax or e-mail us of these events immediately!
(btw-most of the stuff I get from them is shipped FedEx, but maybe other shippers similarly admonish their customers)