59 Dano
I just want to make friends!
That’s the issue. I don’t think any software can do a better job of route balancing or routing than a decently trained and experienced human. Software can do a passable job at both but I haven’t seen any software that takes into account all the factors needed. The “best” solution at 3 am before the sort won’t be the best by noon. Balancing requires knowledge of the personnel. Routing needs to be adaptive all day. Neither of those are available in any software I’ve seen. GroundCloud lets the driver reroute himself during the day but the driver needs some knowledge to know when to do that.
I don't dispute any of that, but the initial results are increased productivity. The word is that it will be upgraded to be adaptive; it will re-order stops if pickups come in or if the courier runs a stop out of order.