Or maybe UPS failed, the shippers failed and the customer failed too.
I knew back in early December whether a present was needed for a friend or relative.
We were through receiving Christmas presents a week before Christmas just like every other year.
I have items in my cart at Amazon that I will wait to order until next week.
There really is such a thing as individual responsibility and it permeates all aspects of their being if one has it.
Yes, UPS failed. Yes the shippers failed, unless they were told "we will get it done".
Customers, not so much. If they went to a website, had the option to have delivery made before Christmas and the delivery did not make it, then they did not fail.
UPS made a decision to hire same number of seasonal hires as they did in 2012. They thought that cramming more work in fewer days "could" make the system run more efficient.
Yes, UPS failed, and if the shippers were told that the work may not get done or were told we could handle X amount of pieces and anything over that may not get there then they failed too.