I argee I have called my times to find out the correct address, I hate when it turns out to be the a help line to the shipping company, not much help.
I think most drivers want to find the address and get it off, not all but most. The cover guys have it tougher no doubt and I dont really blame them.
But when UPS goes out of its way, like with telling us to delate the 1st attempt (which then makes us look worse on paper) I also see why some have giving up on trying and just take it back in for an address correction.
The job is hard enough without UPS trying to make up look bad.
Anyway that is my 2 cents.
If you think what the "paper" says in the morning makes YOU look bad, then you are still a part of the matrix. You get paid by the hour to do the job the way it is prescribed. Why have a bad feeling about anything? Didn't you do your job?
Yeah it seems like corporate's only intentions lately are making a driver look bad on paper.
Can't be done.
It is what it is and it was like this over 30 years ago when I drove ... like Sober says, "Let management worry about the numbers, it's not your problem."
+1
You get paid by the hour and not by the stop. Why should you care if you get "credit" for the stop? I don't understand. They can tell me to void all 150 stops for all I care...
+1
it used to happen all the time,a driver sheets up a package nsn because it is the hardest thing to disprove.they are not saying the receiver is moved from the address only that they cant locate the address.it does happen alot less now because c/m instructs clerks to send nsn packages back out to the same address if the address matchs in e2dc.i am a pm clerk and here are some of the tricks i have seen,sheeting up package need suite then service crossing it nsn which is no such number to a clerk but could go either way if questioned about it.he would do this because he did not want to deliver it for whatever reason sheets it need suite even though he doesnt ,knows the clerk will read his service cross as no such number,the address matchs and the package gets postcarded.whatever label is wrong is the one they deliver to,pal wrong take it there,main label wrong take it there.i have seen pals from other packages peeled off and stuck over main label so the main label cant be seen.packages that are addressed to an apt complex and the driver brings them back need apt.i have seen apt numbers scratched off ,labels torn off.name it and i have probably seen it done to avoid delivering a package,i dont blame most of the drivers that do this though,they dont do it because they want to its just to survive.
If you don't work according to the methods, you will not survive. This is all that matters, the methods.
Rationalize it any way you want but these drivers are simply being lazy.
Anyone that doesn't do the job according to Upstate's methods, is lazy. It's a shame we cannot all be on par with the Wizard of UPS.
I had one the other day for 89 Waterhouse St. There is no 89 Waterhouse so I called the number on the pkg, left a message with both the center number and my cell number. Consignee called back later that day, turns out is was 98 Waterhouse St, did an ADC in DIAD, customer happy, one less pkg for PM clerk to work on.
Steve would argue that this is doing the clerks job and bringing the pkg back is the [-]"acceptable"[/-] The right thing to do, but I contend that this is simply good customer service and it took less than 5 minutes in all.
5 minutes that you took away from another hourly's scheduled task.
So if 100 drivers do the same thing, thats 500 minutes, now you have eliminated 2-3 clerks jobs. Is that acceptable? What about their families? I doubt they would think thats acceptable. You people that think you can do things better your own way should step back and see that your not the only person on the planet. Everything you do will have an affect on someone else. The reason for the way things are done may not be evident to you at the time, or maybe never, but that does not make it OK for you to change the rules to suit you. It's the same thing for people that work off the clock. "Oh it's only 5 minutes prior to start time while I go thru my air!" Well take that times every driver doing it and you have eliminated more than a few full time, good paying jobs!!
Wake up and smell the coffee, rules are there foer a reason, you do not get to pick which ones you like or dislike!!
Totally agree!!!
Another side to this equation, as far as Upstate is concerned, is that if you're not a "favored" customer, or a buddy's "hot" girlfriend, he probably wouldn't do this for you. So much for "customer service".
I know exactly how the system works. I also know that our customers expect the best from us, which is why I carry my cell phone and have a phone book in my PC. I will not apologize for taking care of [-]the[/-] SOME customer's and if that is not acceptable to you that is just too bad.
Let me give you another example. One of our larger shippers moved off of my area to an adjacent area several years ago. I still get returns for them which have been sent to their old address. My old preloader would catch these and get them to the right driver but my new preloader blindly loads by the PAL, I mean works as directed. I am less than a mile from their new address when I start my pickups so rather than bring the pkgs back, as I'm supposed to, I simply do the ADC in the DIAD and deliver them. One day I had 6 40lb pkgs for them. The last thing I would want to do is to have to take those off the PC, (because that may make me late for my rendezvous at home with all my "friends" at the Brown Cafe), have the clerk ADC them, have the preload run them back through EDD so that they can be delivered the following day when it would take me less than 5 minutes to run them off.
And get my welcome/Good Job, pat on the back from my manager/handler.
If UPS did not want us to do ADC's on the road then why is that function in the DIAD?
There, fixed it for you, again.
BTW there are other function's in the DIAD as well. NSN, NR, MISSED and a slew of others that are there for you to use. Whoops, I'm forgetting myself again. You work as you see fit, not as directed. Good luck with that!