Also, some customer's incentive programs waive these fees (as well as Delivery Intercept fees.) For example, a TUPSS doesn't pay these fees. Each time it happens it shows up on my itemized bill, but it shows an incentive credit equal to the charge, leaving a net cost of zero.
Now I can't speak for anyone other than myself, but I investigate every exception that relates to a bad address, and I also double-check each of these items that show up on my bill. Many times I'm sending in a Delivery Intercept with the right address within a half-hour of getting an e-mail from QuantumView.
A couple years ago I did see one in which the problem was a lack of a suite number. Admittedly it wasn't there, but in the course of researching for the correction, I looked at a satelite photo, saw that the building was pretty small, and based on my Google search, it only had four tenants, one of which was the company name that was on the label. But I only saw something that bad once. There have been some missing apartment numbers that may or may not have been easily resolved in the field, but not being there, I wouldn't want to make a judgement on those.
On the flip-side, I've had packages that the address the customer gave me just didn't validate. Google Maps, Yahoo Maps, a very good people search site I use, and every trick in the book didn't help, and the customer insisted that the address they were giving me was good. I sent these packages, did a little prayer, and low and behold, they not only got delivered, but they made service. So more than a few someones out there are doing one heck of a job.[/QUOTE]
One Christmas we had a package addressed to:
Grandpa and Grandma:
XXXXXX, Mn.
It was a small town with only about 2500 population but really now-- we aren't mind readers. Amazingly the driver made delievery on the package by asking everyone he encountered if they had ever heard of the family listed on the return address. Someone finally said that they thought that was so and sos daughter (different name by the way). Small towns---ya have to love them.