Its possible I don't understand all the details involved with misloads, but to me it feels like the complaints about misloads from management is a manufactured scare tactic. The "acceptable" number for our building is either 1 per 1500 or 1 per 2000 and for most preloaders thats 1 every 2-3 days. So on average if a preloader has 3 misloads a week that is viewed as unacceptable, and having 3 a week for a few weeks will tempt management to pull their warning letters. I realize some preloaders are getting quite a few misloads everyday and for those situations I am not defending even though there may be a reason out of their control.
Next day air, next day savers, 3 day whatever, these all have guaranteed delivery times and customers will potentially be very upset that they don't get their package on time, and might seek reimbursement, but very little chance of them not using UPS any less in the future. Ground packages have no delivery guarantee as far as I know and from what I have experienced a ground package sent coast to coast takes about 4 days or so. Now if my ground package got delivered in 5 days instead of 4 would I not use UPS anymore? Hell no, that would be foolish, especially when the 2000 other ground packages I had delivered to me where delivered in time.
If a driver finds a ground misload on their truck, so what? So they bring it back and it gets delivered the next day, or if the driver is very close to it they can deliver it. If a preloader is misloading 5+ every day, or the misloads are packages with guaranteed delivery times, or if there is a pattern to the misloads like its always the same address, these I can understand something being done. However what exactly is the big deal with having 1 or 2 ground misloads especially when the misloads are different addresses each time. Customers occasionally have to deal with weather disasters that can delay their shipment of who knows how many packages for a day or more, and we are led to believe that a customer receiving 1 out of 2000 a day late is a problem?
I'm not saying who cares misload as many as you want, but these rediculously low hard limits for misloads on non-guaranteed packages with little regard to if it was actually the preloaders fault or not, seems absurd to me. A scare tactic by management to keep their numbers looking good is all it seems to me. Everyday I fix the wrong PAL on anywhere between 5 and 20 packages, but arriving for work the next day I hear nothing about those packages but they make sure I know I had a misload with no proof of the misload. Now I wait for the people who live in a perfect world with perfect machine-like workers to say 1 misload out of 2000 proves a preloader isnt focusing hard enough, so fire away....
Next day air, next day savers, 3 day whatever, these all have guaranteed delivery times and customers will potentially be very upset that they don't get their package on time, and might seek reimbursement, but very little chance of them not using UPS any less in the future. Ground packages have no delivery guarantee as far as I know and from what I have experienced a ground package sent coast to coast takes about 4 days or so. Now if my ground package got delivered in 5 days instead of 4 would I not use UPS anymore? Hell no, that would be foolish, especially when the 2000 other ground packages I had delivered to me where delivered in time.
If a driver finds a ground misload on their truck, so what? So they bring it back and it gets delivered the next day, or if the driver is very close to it they can deliver it. If a preloader is misloading 5+ every day, or the misloads are packages with guaranteed delivery times, or if there is a pattern to the misloads like its always the same address, these I can understand something being done. However what exactly is the big deal with having 1 or 2 ground misloads especially when the misloads are different addresses each time. Customers occasionally have to deal with weather disasters that can delay their shipment of who knows how many packages for a day or more, and we are led to believe that a customer receiving 1 out of 2000 a day late is a problem?
I'm not saying who cares misload as many as you want, but these rediculously low hard limits for misloads on non-guaranteed packages with little regard to if it was actually the preloaders fault or not, seems absurd to me. A scare tactic by management to keep their numbers looking good is all it seems to me. Everyday I fix the wrong PAL on anywhere between 5 and 20 packages, but arriving for work the next day I hear nothing about those packages but they make sure I know I had a misload with no proof of the misload. Now I wait for the people who live in a perfect world with perfect machine-like workers to say 1 misload out of 2000 proves a preloader isnt focusing hard enough, so fire away....
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