MrFedEx
Engorged Member
Let's see. Inbound is at least doubled every day, and sometimes almost tripled. All managers are on the road, and on the clock working both sides of the operation. Most come-in at 0500 and are here until at least 2200. I would estimate that we have approximately 5,000 DEX01's sitting on pallets in the warehouse. We also have several full AMJ containers on the deck that should have been worked Friday but were not.
Many of the DEX01's are perishables, which means they are starting to go bad. We're trying to get rid of the obvious ones, but not all perishables are marked as such.
For the first time in my experience, we are being allowed to hit 70 hours. One of the big reasons there are so many lates and non-attempts is the fact that there are so many new couriers on the road, most of whom can do half what a seasoned, experienced courier can do. That's what you get for $14 and some change per hour. Several have just quit, being fresh out of courier school and then tossed into the blender at frappe'. Some already have 14 hour violations.
Attitudes suck. People are dog-tired, and a lot of them are coming-in hungover, sleep-deprived, or both. We don't have enough vehicles, PowerPads, or help. Couriers and managers are going on-road without any PowerPads and then processing pickups when they return to building.
Missed pickups? Lots. Trucks and freight not making the CTV and the airplane. Many. Customers are lined-up out the front door trying to retrieve packages, and the phone lines are packed with pissed-off customers. Dispatch? They answer the phone maybe 50% of the time and then put you on-hold because they are overwhelmed.
A lot of people are close to the breaking point. Wonder why.
Excellent planning Freddie. Bravo Zulu!!
Many of the DEX01's are perishables, which means they are starting to go bad. We're trying to get rid of the obvious ones, but not all perishables are marked as such.
For the first time in my experience, we are being allowed to hit 70 hours. One of the big reasons there are so many lates and non-attempts is the fact that there are so many new couriers on the road, most of whom can do half what a seasoned, experienced courier can do. That's what you get for $14 and some change per hour. Several have just quit, being fresh out of courier school and then tossed into the blender at frappe'. Some already have 14 hour violations.
Attitudes suck. People are dog-tired, and a lot of them are coming-in hungover, sleep-deprived, or both. We don't have enough vehicles, PowerPads, or help. Couriers and managers are going on-road without any PowerPads and then processing pickups when they return to building.
Missed pickups? Lots. Trucks and freight not making the CTV and the airplane. Many. Customers are lined-up out the front door trying to retrieve packages, and the phone lines are packed with pissed-off customers. Dispatch? They answer the phone maybe 50% of the time and then put you on-hold because they are overwhelmed.
A lot of people are close to the breaking point. Wonder why.
Excellent planning Freddie. Bravo Zulu!!
