UPS like many other super large companies has developed a breed of employees that are the super smart. They can develop all sorts of interesting and helpful products and services. And unless they produce new cost savings to the company,at least on paper, they lose their funding or even cuts in personel. They also get to be somewhat arogant to the point that they claim the customer would rather have the information than to recieve the package.
The problems many times lie with the cost of development, promises of great successes, and a finished product that woefully underperforms expectations.
So now they have a partial failure, and of course we dumb ole drivers are just to stupid to understand, to set in our ways, or just dont like change, so that must be the problem.
To enhance technology to speed up the delivery of packages and information is a good thing, and the customer demands both. And we need to position ourselves to fill that need. But to blindly and arogantly push forward with products and services that still need to be fine tuned is wrong.
YEs I am sure the smaller diad is nice, and lighter helps. And not having to type in 25% of a lot is still 75% that you have to type in.
As for the manufacture changing the cover each year, well goody two shoes. Lets see how your wife likes only cleaning her house once a year. I bet it would get cruddy as heck.
So my humble thoughts are these.
Dont force new programs on your employees until they have been tested in the field. And dont skew he results to make the guys at IE look good. LEt them earn the attaboy like we do, with provable results. Dont paint a dream picture to garner empty awards from other IE geeks that dont have a clue. WE want to see real results.
And one day when you come up with a delivery robot, I will allow it to take my job, so you can hire 4 IE guys to keep up the bot. I want to see how that will save the company money. A bot that costs $250,000, four IE guys and techs to keep it up each making 50-75 grand a year, Yeppers, that ought to save the company 500 billion in the first year alone, and garner us a centerfold spot in IE monthly.
d