I'll give you UPS' line: unless they are NDA's or SSI accounts the consignee is not the customer and UPS does have a point there...
While I understand their position, its the consignee that pays for the shipping.
I had a choice. The website cost is
Latest Pickup
Time:Guaranteed ByTotal
UPS Next Day Air1:00 P.M.
Tuesday
March 29, 2011
10:30 A.M.,
Wednesday
March 30, 2011 918.05 USD *
While they do get a discount, I paid $182.00 for the same level of service on the same packages.
They delivered them to me before the UPS driver ever left the building.
My cost on the product shipped in would have doubled with UPS shipping.
I have to depend on low overhead to be able to offer my products at a competitive price to my customers.
So, unless I see savings via UPS, sorry, I have to make a profit somehow. Why pay more for a later delivery?
So yes, the shipper is the one that deals with UPS, and pays UPS. But who the heck does UPS thinks pays the shipper? Its the consignee.
BTW, the person at UPS that came up with that garbage is the same guy that came up with "the customer thinks it more important to have the updated information than the actual delivery of the package". While knowing where it is at (within 12 hours), nothing beats having my packages in hand.
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